情绪劳动在农场接待项目分析中的应用

IF 1.3 Q3 HOSPITALITY, LEISURE, SPORT & TOURISM Hospitality & Society Pub Date : 2023-10-11 DOI:10.1386/hosp_00066_1
Gilles Grolleau, Naoufel Mzoughi, Qurat-ul-Ain Talpur
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引用次数: 0

摘要

虽然对农场招待的利弊存在传统分析,但这种服务密集型活动对情感劳动的要求经常被忽视。忽略这种情感成分及其后果(如身份丧失vs.强化,情感和谐)可以解释项目的命运。通过将情绪劳动应用于农场招待,我们获得了新的见解。农民可以从客人的情感支持中受益,成为情感规则的“创造者”而不是“接受者”。从政策角度看,提高农民的情感素养,可以更好地将其特征与农业旅游项目相匹配。
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Emotional labour in the analysis of farm-based hospitality projects
While conventional analyses of farm hospitality upsides and downsides exist, the emotional labour requirements of such service-intensive activity are frequently overlooked. Ignoring this emotional component and its consequences (e.g. identity loss vs. reinforcement, emotional harmony) can explain project fates. By applying emotional labour to farm-based hospitality, we draw new insights. Farmers can benefit from guests’ emotional support and become ‘makers’ rather than ‘takers’ of emotional rules. From a policy perspective, increasing the farmers’ emotional literacy can facilitate a better match between their characteristics and agritourism projects.
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来源期刊
Hospitality & Society
Hospitality & Society HOSPITALITY, LEISURE, SPORT & TOURISM-
CiteScore
2.30
自引率
0.00%
发文量
13
期刊最新文献
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