ISM- and MICMAC-based modelling of dairy supply chain: a study of enablers in Indian economy perspective

Purpose This study aims at modelling the enablers of dairy supply chain (DSC) in Indian context. Design/methodology/approach Interpretive structural modelling (ISM) approach has been used to model the enabler of dairy supply chain. The opinion has been taken from the industry experts and experienced academicians. Further, Matrix Cross-Reference Multiplication Applied to a Classification (MICMAC) used to classify the enablers based on driving and dependence power. Findings Findings show that stakeholder trust and top management support/leadership are the very crucial enablers in dairy supply chain; they are at a lower level of hierarchical structure and work as primary enablers to development of DSC. While customer satisfaction and financial performance are at top of the digraph, it shows these enablers are the outcome of a smooth supply chain. The MICMAC analysis suggests that the identified enablers are largely classified into dependent and independent enablers; there are no autonomous enablers in the dairy supply chain. Practical implications The study can aid businesses in the dairy processing industry in managing demand fluctuations, enhancing product quality, implementing effective information systems and adapting procedures, thereby enhancing supply chain performance. Originality/value There is very limited study on enablers of the dairy supply chain in general, while in the Indian context, there is no specific study on modelling the enablers of dairy supply chain.