技术驱动的压力源如何影响变通方法?支持结构与特质弹性的调节作用

IF 20.1 1区 管理学 Q1 INFORMATION SCIENCE & LIBRARY SCIENCE International Journal of Information Management Pub Date : 2023-10-27 DOI:10.1016/j.ijinfomgt.2023.102718
Xiaofan Tang , Shaobo Wei , Xiayu Chen
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引用次数: 1

摘要

尽管认识到企业系统(ES)的使用对组织和个人的显著影响,但员工经常求助于与ES实现意图背道而驰的变通方法。在工作需求-资源(JD-R)模型的基础上,我们扩展了挑战-障碍压力源框架,将技术驱动的压力源(TDS)作为影响员工变通方法的不同工作需求纳入其中。此外,我们将支持结构视为工作资源,将特质弹性视为个人资源,然后研究资源和需求之间的相互作用如何影响变通。我们的研究以全面的两项研究设计为基础。具体地说,研究1涉及一项纵向调查,收集了一家中国公司内326名用户的数据。结果表明,技术驱动的挑战压力减少了变通方法,而技术驱动的阻碍压力增加了变通方法。此外,工作和个人资源在减轻特定TDS对变通方法的影响方面发挥着不同的作用。此外,研究2利用定性访谈来验证和补充研究1的发现。本研究通过扩展JD-R模型来探索各种工作需求和资源对变通的影响,为ES研究提供了理论和实践意义。
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How do technology-driven stressors influence workarounds? Moderating roles of support structures and trait resilience

Despite recognizing the prominent effects of enterprise system (ES) use on organizations and individuals, employees frequently resort to workarounds that run counter to the intention of ES implementation. Building upon the job demands-resources (JD-R) model, we expand the challenge-hindrance stressor framework to encompass technology-driven stressors (TDS) as distinct job demands influencing employees’ workarounds. Additionally, we regard support structures as job resources and trait resilience as personal resources and then examine how the interplay between resources and demands affects workarounds. Our research is underpinned by a comprehensive two-study design. Specifically, Study 1 entailed a longitudinal survey with data gathered from 326 users within a Chinese company. The results show that technology-driven challenge stressors decrease workarounds, whereas technology-driven hindrance stressors increase it. Moreover, job and personal resources play different roles in mitigating the impact of specific TDS on workarounds. In addition, Study 2 utilized qualitative interviews to validate and supplement the findings from the Study 1. This research contributes to both theoretical and practical implications in ES research by extending the JD-R model to explore the influence of various job demands and resources on workarounds.

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来源期刊
International Journal of Information Management
International Journal of Information Management INFORMATION SCIENCE & LIBRARY SCIENCE-
CiteScore
53.10
自引率
6.20%
发文量
111
审稿时长
24 days
期刊介绍: The International Journal of Information Management (IJIM) is a distinguished, international, and peer-reviewed journal dedicated to providing its readers with top-notch analysis and discussions within the evolving field of information management. Key features of the journal include: Comprehensive Coverage: IJIM keeps readers informed with major papers, reports, and reviews. Topical Relevance: The journal remains current and relevant through Viewpoint articles and regular features like Research Notes, Case Studies, and a Reviews section, ensuring readers are updated on contemporary issues. Focus on Quality: IJIM prioritizes high-quality papers that address contemporary issues in information management.
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