Are You Happy with Your Experience? Determinants of Satisfaction with Virtual Teamwork in International Settings

ABSTRACT

The paper presents the results of an investigation into the virtual teamwork of culturally mixed teams engaged in common projects in international settings. Data was collected from students attending four different universities on four continents (Asia, Europe, North America, and South America). They worked for a semester, in virtual teams, to solve problems for real businesses in Asia and/or Latin America. Each team worked with a specific client that asked them to make recommendations and develop action plans. A model was developed to understand the way satisfaction with teamwork outcome, as dependent variable, is fostered on antecedents such as global identification, collective mind, and team cohesiveness. The analysis, exploratory as structured, was conducted using the partial least squares method provided by SmartPLS. Results show the similarities and differences in behavior for different groups of students coming from different countries and their implications for teaching teams in a multicultural virtual environment.