Democratizing AI from a Sociotechnical Perspective

Artificial Intelligence (AI) technologies offer new ways of conducting decision-making tasks that influence the daily lives of citizens, such as coordinating traffic, energy distributions, and crowd flows. They can sort, rank, and prioritize the distribution of fines or public funds and resources. Many of the changes that AI technologies promise to bring to such tasks pertain to decisions that are collectively binding. When these technologies become part of critical infrastructures, such as energy networks, citizens are affected by these decisions whether they like it or not, and they usually do not have much say in them. The democratic challenge for those working on AI technologies with collectively binding effects is both to develop and deploy technologies in such a way that the democratic legitimacy of the relevant decisions is safeguarded. In this paper, we develop a conceptual framework to help policymakers, project managers, innovators, and technologists to assess and develop approaches to democratize AI. This framework embraces a broad sociotechnical perspective that highlights the interactions between technology and the complexities and contingencies of the context in which these technologies are embedded. We start from the problem-based and practice-oriented approach to democracy theory as developed by political theorist Mark Warren. We build on this approach to describe practices that can enhance or challenge democracy in political systems and extend it to integrate a sociotechnical perspective and make the role of technology explicit. We then examine how AI technologies can play a role in these practices to improve or inhibit the democratic nature of political systems. We focus in particular on AI-supported political systems in the energy domain.