表象之下揭示印度银行家的自我状态、组织承诺和生产力之间的关系

IF 5.5 Q1 MANAGEMENT Asia Pacific Management Review Pub Date : 2024-06-01 DOI:10.1016/j.apmrv.2023.12.001
Habeeb Ur Rahiman , Rashmi Kodikal
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引用次数: 0

摘要

在印度的服务提供商中,银行业占主导地位。人际交往技巧在银行业发挥着至关重要的作用,因为无形变量受到沟通的影响。通过事务分析法(TA),银行家可以确保在可接受的自我状态下进行沟通,从而为客户提供更好的服务。本手稿旨在揭示交易分析在决定银行家的承诺和生产率方面的作用。当我们深入研究银行的运作时,就会明白与银行员工相关的不仅仅是货币交易,还有人与人之间交织在一起的强制交易,它们构成了银行交易的大厦。因此,有效的人际沟通对银行员工至关重要。研究采用了交易风格量表工具来测量自我状态的水平,并使用结构方程模型来探讨变量之间的关系。结果显示,受访者表现出较高水平的适应型儿童自我和较低水平的创造型儿童自我状态。此外,养育型父母自我、成人自我和适应型儿童自我状态对员工的承诺和生产率有显著影响。根据研究结果,建议银行在制定招聘政策时,在将员工安排到工作场所的员工小组之前,对其自我状态进行检查。此外,研究结果还有助于利用员工的自我状态来设计人力资源政策,从而改善人际沟通,提高员工的工作效率。
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Beneath the Surface: Uncovering the relationship between ego states, organizational commitment, and productivity among Indian bankers

Banking is a dominant player among the service providers in India. Interpersonal skills play a vital role in the banking industry, as intangible variables are influenced by communication. Through Transactional Analysis (TA), bankers can render better services to their customers by ensuring that the communication occurs at an acceptable level of ego state. This manuscript sets out to uncover the role of TA in determining the commitment and productivity of bankers. When we delve deeper into the workings of the banks, it is understandable that it is not just monetary transactions that are related to banking employees but also an interweaved set of compeller transactions between people that form the edifice of banking transactions. Therefore, effective interpersonal communication is essential for bank employees. Transactional Style Inventory tools were applied to measure the level of ego states, while structural equation modeling was used to explore the relationship between variables. Results show that respondents exhibit a higher level of adapted child ego and a lower level of creative child ego states. Moreover, nurturing parent, adult ego, and adapted child ego states significantly influence employee commitment and productivity. Based on the findings, the banks were recommended to incorporate developing a recruitment policy that checks the ego states of employees before placing them on the staffing panel of the workplace. Moreover, the research findings also help in using the ego states of employees to design human resource policies that can lead to better interpersonal communication that enhances the productivity of the employees.

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来源期刊
CiteScore
8.00
自引率
4.50%
发文量
47
期刊介绍: Asia Pacific Management Review (APMR), peer-reviewed and published quarterly, pursues to publish original and high quality research articles and notes that contribute to build empirical and theoretical understanding for concerning strategy and management aspects in business and activities. Meanwhile, we also seek to publish short communications and opinions addressing issues of current concern to managers in regards to within and between the Asia-Pacific region. The covered domains but not limited to, such as accounting, finance, marketing, decision analysis and operation management, human resource management, information management, international business management, logistic and supply chain management, quantitative and research methods, strategic and business management, and tourism management, are suitable for publication in the APMR.
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