Where are we when the community looks for us? A social network analysis of the self-organized network #TwitterFoodBank

Traditional crisis management approaches have often overlooked the role of community and nonprofit organizations. In this study, we investigated how nonprofits and communities contributed to problem-solving during crises through self-organization on social media. We applied social network analysis to 17,732 interactions using #TwitterFoodBank, a self-organized network emerged during the early stage of COVID-19 to address food insecurity. Our results highlighted the significant role of nonprofits in coordinating the community’s self-organized network. However, they also revealed a lack of coordination among these organizations in maintaining a viable network. These findings have valuable implications for nonprofits seeking to leverage the potential of online self-organized communities in crisis management.