信任、可信度和 TQ

Peter Angood
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引用次数: 0

摘要

目前,医护人员似乎越来越重视信任,他们会问:信任是否已经丧失,是否需要恢复,我们所说的信任是什么意思?医患关系仍然是医疗服务体系的支柱,而医患关系的基础就是信任。当别人告诉我们信任是个问题时,我们应该相信吗?各级医生可以而且应该认识到当前这一焦点所带来的机遇,帮助他人保持对医生及其领导层的信心。
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Trust, Trustworthiness, and TQ
Currently healthcare workers appear to have an increased focus on trust, asking: Has it been lost, does it need to be restored, what do we mean by trust? The patient-physician relationship continues to be a pillar of the healthcare delivery system, and it is predicated on trust. Should we trust that trust is an issue when others are telling us so? Physicians at all levels can and should recognize the opportunity of this current focus to help others retain confidence in physicians and their leadership.
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