基于深度学习技术的电子商务评论情感分析和购买意向预测

IF 3.6 3区 管理学 Q2 COMPUTER SCIENCE, INFORMATION SYSTEMS Journal of Organizational and End User Computing Pub Date : 2023-12-29 DOI:10.4018/joeuc.335122
Xiaoye Ma, Yanyan Li, Muhammad Asif
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引用次数: 0

摘要

本研究提出了一种基于深度学习的分析模型,以深入研究消费者信任、感知利益和购买意向之间的关系。该模型结合了自然语言处理和情感分析,使用 BERT-LSTNet-Softmax 模型提取评论中的文本特征,并对消费者情感和购买意向进行时序预测。实验结果表明,该模型在电子商务领域表现出色,为深入了解消费者的购买决策提供了有力工具。该研究推动了深度学习技术在电子商务领域的应用,有助于提高消费者购买意向的准确性,为电子商务市场的发展和消费者决策提供更多支持。
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E-Commerce Review Sentiment Analysis and Purchase Intention Prediction Based on Deep Learning Technology
This study proposes a deep learning-based analytical model to conduct an in-depth study of the relationship between consumer trust, perceived benefits, and purchase intention. This model combines natural language processing and sentiment analysis, using the BERT-LSTNet-Softmax model to extract textual features in reviews and perform temporal predictions of consumer sentiment and purchase intention. Experimental results show that this model achieves excellent performance in the e-commerce field and provides a powerful tool for in-depth understanding of consumer purchasing decisions. This research promotes the application of deep learning technology in the field of e-commerce, helps to improve the accuracy of consumer purchase intentions, and provides more support for the development of the e-commerce market and consumer decision-making.
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来源期刊
Journal of Organizational and End User Computing
Journal of Organizational and End User Computing COMPUTER SCIENCE, INFORMATION SYSTEMS-
CiteScore
6.00
自引率
9.20%
发文量
77
期刊介绍: The Journal of Organizational and End User Computing (JOEUC) provides a forum to information technology educators, researchers, and practitioners to advance the practice and understanding of organizational and end user computing. The journal features a major emphasis on how to increase organizational and end user productivity and performance, and how to achieve organizational strategic and competitive advantage. JOEUC publishes full-length research manuscripts, insightful research and practice notes, and case studies from all areas of organizational and end user computing that are selected after a rigorous blind review by experts in the field.
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