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引用次数: 0

摘要

Covid19 危机预示着提供和获取医疗服务方式的长期变化。这些服务所依据或应当依据的标准在确保服务质量方面发挥着重要作用。远程医疗应被视为以人为本的整体服务,而不仅仅是一种技术解决方案。在论文中,我将阐明构成远程保健服务的方法、程序和协议如何与技术解决方案或基础设施本身同等重要。要理解这一点,就需要在整个服务开发和实施过程中考虑远程保健的标准。在这一过程中,如果我们能利用基于特定标准而适当开发的评估工具的支持,就能实现最高的服务质量。本文将介绍论文的初稿,提出一个在服务发展和实施的各个阶段对其进行评估的模型。
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Presentation of the Disposition Draft
The Covid19 crisis situation heralded long-term changes in the way health services are provided and accessed. The standards on which these services are based, or should be based, play an important role in ensuring their quality. Telehealth should be regarded as the people centred holistic service not merely as a technological solution. In the thesis I will illuminate how the methods, the procedures and the protocols which form the service of telehealth, are just as important as the technological solution or infrastructure itself. For such understanding, standards of telehealth need to be considered throughout the service development and implementation. In the process the highest service quality can be achieved if we leverage the support of properly developed assessment tools, based on specific standards. This paper will present the disposition draft of the thesis that will propose a model for evaluating services in every phase of their evolution and implementation.
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