领导力内部控制和员工承诺对员工绩效的影响分析

Effie Ardiyanti, Nurwijayanti, Ratna Wardani
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摘要

导言: 医院是负责提供优质、有效、高效、负责和以客户满意为导向的基本和专科医疗服务的组织或医疗机构。作为医疗服务场所的医院必须能够提供专业资源。本研究旨在确定领导力、内部控制和员工承诺对 Gemolong 医院员工绩效的影响。 研究方法观察研究设计,采用横断面方法。研究对象包括 Gemolong 医院的 295 名员工。样本为 170 名受访者,采用人数比例技术。研究使用的测量工具是一份问卷,分为 4 个变量:领导力、内部控制、承诺、员工绩效。调查问卷具有有效性和可靠性。使用 SPSS 23 进行了单变量和多变量分析以及线性回归分析。 结果显示线性回归测试表明,室主任领导力(P=0.007)、主任领导力(P=0.004)、内部监督(P=0.000)和员工承诺(P=0.011)与员工绩效之间存在关系。多变量分析表明,影响变量为内部监管,显著性水平为 p=0.000,B=0.518。 结论所做的研究有望为医院增加激励和内部监管提供投入,从而提高医院在社会眼中的服务质量。 关键词领导力 内部控制 承诺 绩效
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Analysis of Leadership Internal Control and Employee Commitment on Employee Performance
Introduction: Hospital is an organization or health institution that is responsible for the provision of health services ranging from basic and specialty medical services that are quality, effective, efficient, accountable and oriented to customer satisfaction. Hospitals which are places of health services must be able to provide professional resources. One way to improve the performance of employees, including nurses in hospitals, is to carry out good and directed supervision The purpose of the study was to determine the effect of leadership, internal control and employee commitment on employee performance at Gemolong Hospital. Methods: Observational research design with a cross-sectional approach. The population of all employees at Gemolong Hospital was 295 respondents. The sample was 170 respondents with proportional to size technique. The research measuring instrument used was a questionnaire, divided into 4 variables, leadership,  internal control, commitment employee performance. The questionnaire that was carried out validity and reliability. Analysis used is univariate and multivariate analysis with linear regression using SPSS 23. Results: Linear regression tests conducted showed there was a relationship between leadership for the head of the room (p=0.007), leadership for the director (p=0.004), internal supervision (p=0.000) and employee commitment (p=0.011) to employee performance. Multivariate analysis showed that the influential variable was internal supervision with a significance level of p=0.000 and B=0.518. Conclusion: The research conducted are expected be input to the hospital to increase motivation and internal supervision to improve the quality of hospital services in the eyes of the community. Keywords: Leadership, Internal Control, Commitment, Performance
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