护理服务对患者满意度的影响:对利比亚卫生部下属医院的科学分析

Abdulrahman Anbeeh, Fadhlulla Alwirfili, Yunie Armiyati, R. Wardani, Fatkhkul Mubin
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引用次数: 0

摘要

背景:护理服务的成功不仅取决于病人的护理和康复。提供这些服务的成效不仅取决于医务工作者的知识和技能。本文旨在评估护理服务对病人康复的影响:本文旨在评估护理服务对患者满意度的影响:对利比亚卫生部下属医院的科学分析。方法:本研究采用描述性分析方法评估利比亚卫生部开展的护理服务的效果。收集并分析利比亚卫生部管理的医院中与护理服务相关的数据和信息,以便清楚地了解服务质量和安全、资源使用情况以及患者满意度。使用 PSNCQQ 测量预测需求量,采用 5 点李克特量表。结果显示收入越高、受教育程度越高的患者对护理治疗的满意度越高,收入水平和受教育程度在统计学上都有显著影响。结论本研究得出结论,利比亚卫生部对护理服务效果的检查对提高服务质量和患者满意度大有裨益。尽管还有一些方面需要不断改进,但描述性分析方法证明了这一检查作为改进卫生系统和为利比亚人民提供更好服务的重要工具的有效性。
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The Impact of Nursing Services on Patient Satisfaction: A Scientific Analysis of Hospitals Under the Libyan Ministry of Health
Background: The success of nursing services depends on more than only the care and recovery of patients. The effectiveness of providing these services is governed not only by the knowledge and skills of medical workers. Objectives: This paper aims to evaluate the impact of nursing services on patient satisfaction: a scientific analysis of hospitals under the Libyan ministry of health. Methods: This study uses a descriptive analysis method to evaluate the effectiveness of nursing services conducted by the Libyan Ministry of Health. Data and information related to nursing services in hospitals managed by the Libyan Ministry of Health are collected and analysed to provide a clear picture of quality and safety of services, use of resources, and patient satisfaction. The PSNCQQ used to measuring the amount of predicted need, with 5-point Likert scale. Results: Patients with greater incomes and more education tend to be more satisfied with nursing treatment, income level and education level both have statistically significant impacts. Conclusions: This study concludes that the examination of the effectiveness of nursing services by the Libyan Ministry of Health provides significant benefits in improving service quality and patient satisfaction. Although there are some aspects that need to be continuously improved, the descriptive analysis method proves the effectiveness of this check as an important tool in improving the health system and providing better services to the people of Libya.
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