基于感知价值的福建传统村落旅游游客满意度研究

IF 1.7 Q2 Social Sciences Migration Letters Pub Date : 2023-09-02 DOI:10.59670/ml.v20i6.3524
Qianqian Zhang, Sruangporn Satchapappichit, Chuanhai Zhao
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引用次数: 0

摘要

传统村落是深厚民族历史文化底蕴的载体。然而,在开放的环境中,它正面临着前所未有的 "保护性衰败 "和 "建设性衰败 "的双重挑战,给现代化进程中的传承与发展带来严峻挑战。近年来,文化遗产和风景资源丰富的传统村落对游客表现出了强烈的吸引力。然而,游客对旅游产品的满意度不高、服务提供者专业性不足、市场竞争力不强等问题依然存在,阻碍了这些传统村落满足市场需求。 在此背景下,探讨游客感知价值、满意度和忠诚度之间的关系,可以提升传统村落在福建旅游市场中的竞争力。从游客感知角度出发,构建了 "感知价值-满意度-忠诚度 "评价模型,并进行了实证研究。该模型由游客感知价值、游客满意度和游客忠诚度三大因子以及影响这三大因子的 33 个观测因子组成,形成线性结构关系。结果表明,在福建传统村落旅游中,除社会价值外,景区价值、成本价值、情感安全价值、服务价值、项目设施价值、交通便利价值等各方面的感知价值均显著正向影响游客满意度。游客满意度对游客忠诚度也有明显的正向影响,而游客感知价值则通过满意度间接影响游客忠诚度。各变量的影响路径不尽相同。在此基础上,以传统村落旅游中的感知价值为重点,对福建传统村落旅游的发展提出建议。
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A Study on Tourist Satisfaction of Fujian Traditional Village Tourism Based on Perceived Value
The traditional village is a carrier of profound ethnic history and cultural heritage. However, it is facing unprecedented dual challenges of "protective decay" and "constructive decay" in an open environment, posing severe challenges to inheritance and development in the process of modernization. In recent years, traditional villages rich in cultural heritage and scenic resources have exhibited strong appeal to tourists. Nonetheless, issues persist, such as low tourist satisfaction with tourism products, inadequate professionalism among service providers, and weak market competitiveness, which hinder these traditional villages from meeting market demands. In this context, exploring the relationship between tourist perceived value, satisfaction, and loyalty can enhance the competitive edge of traditional villages in Fujian's tourism market. From the perspective of tourist perception, an evaluation model of "perceived value - satisfaction - loyalty" was constructed and empirically studied. The model consists of three major factors: tourist perceived value, tourist satisfaction, and tourist loyalty, along with 33 observed factors influencing these three main factors, forming a linear structural relationship. The results indicate that, in addition to societal value, various aspects of perceived value such as scenic value, cost value, emotional security value, service value, project facilities value, and convenient transportation value all significantly positively influence tourist satisfaction in Fujian's traditional village tourism. Tourist satisfaction also significantly positively affects tourist loyalty, while tourist perceived value indirectly influences loyalty through satisfaction. The influencing paths of each variable are not identical. Based on this, focusing on the aspect of perceived value in traditional village tourism, recommendations are provided for the development of traditional village tourism in Fujian.
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Migration Letters
Migration Letters DEMOGRAPHY-
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23.50%
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