MODELLING THE EFFECT OF WORKPLACE STRESS MANAGEMENT ON INSTITUTION’S PERFORMANCE IN RWANDA: A CASE EVIDENCE FROM KIBOGORA LEVEL II TEACHING HOSPITAL, RWANDA

The study titled Modelling the effect of workplace stress management on institution’s performance in Rwanda: A case evidence from Kibogora Level II Teaching Hospital, Rwanda was about assessing the contribution of workplace stress management on institution’s performance in the area under study. The study was guided with the objective of exploring the utilization of multinomial logistic regression (MLR) in modeling the effect of workplace stress management on an institution’s performance. In this regard, the MLR model was performed using a maximum likelihood estimation method on the data set collected to find the parameter estimates of the model describing the relationship between the independent and the dependent variables and determine the significance of the predictor variables that contribute significantly to the institution’s performance in the area under study. The study adopted both qualitative and quantitative approaches to collect data from 321 respondents. Data were collected using questionnaire and interview schedule techniques and analyzed using SPSS-23. In this analysis, the results revealed that on the total of twelve explanatory variables, the explanatory variables such as age, gender, the status of licensed or not and own avoidance of stress at the workplace of the workers were dropped from the training set of predictors variables that contribute significantly to the institution’s performance at Kibogora Level II Teaching Hospital, Rwanda. In the model selection that overall fits well the data, the obtained variables that contributed significantly to the dependent variable were Status of workers who faced the issue of having a stress at the workplace, education level of the workers to whom the study was conducted, working experience of the workers, the main applied stress preventive measures at Kibogora Level II Teaching Hospital and knowledge on the strategies to use for coping with the stress of workers working at Kibogora Level II Teaching Hospital. The parameters estimate of the selected model revealed that the explanatory variables that best predicted the probability of increasing the institution’s performance at Kibogora Level II Teaching Hospital once the stress management is controlled at the workplace were education level of the workers, working experience of the workers and main stress preventive measures applied by Kibogora Level II Teaching hospital. Finally, the study recommended that regarding stress preventive measures adopted in the area under study, the top management of Kibogora Level II Teaching Hospital in partnership with other funders should be ensure that all employees are trained on how to avoid occupational hazards and most importantly, the hospital need to provide recreational activities to the employees. On stress source identification, the study recommends that Kibogora Level II Teaching Hospital needs to increase incentives to employees for motivation while on duty and the hospital staff should as well be increased so as to reduce the challenge of work overloaded.  Article visualizations: