ANALYSIS OF THE IMPACT OF DIGITISATION OF PUBLIC SERVICES USING THE CART ALGORITHM

The current economic, social, and political context is dynamic and marked by multiple influences. The phenomenon and process of digitisation is affecting all sectors and economies. Digitisation has a cross-cutting impact, contributing to economic growth, innovation, and global connectivity. It is an ongoing process, and adaptability to new technologies is becoming essential for success in the modern world. By digitising services in local public administration, an enabling environment for modern, transparent, and citizen-oriented government is created. In this research approach, we propose the use of the CART algorithm in the analysis of the digitisation of public administration to gain a deeper understanding of the factors influencing the adoption of digital technologies and the possibility to make informed decisions to improve administrative processes and public services.