Qiang Yang, Zhen-Song Chen, Jiang-Hong Zhu, Luis Martínez, Witold Pedrycz, Mirosław J. Skibniewski
{"title":"可持续产品服务系统的概念设计评估:带有基本不确定语言信息的 QFD-TOPSIS 综合框架","authors":"Qiang Yang, Zhen-Song Chen, Jiang-Hong Zhu, Luis Martínez, Witold Pedrycz, Mirosław J. Skibniewski","doi":"10.1007/s10726-023-09870-w","DOIUrl":null,"url":null,"abstract":"<p>The product–service system (PSS) is a strategic design approach proposed to address sustainability in socio-economic systems amidst rapid industrialization and transition. Evaluating the concept design of a PSS is a crucial and initial step prior to implementation. This study presents an innovative framework for evaluating concept designs of sustainable PSS based on a well-defined evaluation index system via integrating quality function deployment (QFD) and the technique for order preference by similarity to ideal solution (TOPSIS) while accommodating extended basic uncertain linguistic information (EBULI). Specifically, a QFD-based framework is first developed to identify the requirements of various stakeholders and then to establish the multi-dimensional criteria for evaluating sustainable PSS. Then, a House of Quality-based relationship matrix is introduced to determine the weights of criteria more accurately. Further, an adaptive consensus-reaching process method based on an expert weighting optimization model is proposed to ensure a collective outputs recognized by multiple involved stakeholders. Finally, an improved EBULI-based TOPSIS method is presented to determine the priority ranking of alternative sustainable PSS concepts. A case study on a car-sharing PSS project demonstrates the viability and effectiveness of the proposed QFD–TOPSIS integrated approach under EBULI settings. The alternative PSS concept design, which demonstrates relatively good performance in criteria of high importance, is selected as the most suitable option. Moreover, relevant comparative and sensitivity analyses reveal that the proposed approach exhibits superiorities in appropriate criteria elicitation, accurate weights determination, and high consensus ranking outputs.</p>","PeriodicalId":47553,"journal":{"name":"Group Decision and Negotiation","volume":"95 1","pages":""},"PeriodicalIF":3.6000,"publicationDate":"2024-02-17","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":"{\"title\":\"Concept Design Evaluation of Sustainable Product–Service Systems: A QFD–TOPSIS Integrated Framework with Basic Uncertain Linguistic Information\",\"authors\":\"Qiang Yang, Zhen-Song Chen, Jiang-Hong Zhu, Luis Martínez, Witold Pedrycz, Mirosław J. 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Then, a House of Quality-based relationship matrix is introduced to determine the weights of criteria more accurately. Further, an adaptive consensus-reaching process method based on an expert weighting optimization model is proposed to ensure a collective outputs recognized by multiple involved stakeholders. Finally, an improved EBULI-based TOPSIS method is presented to determine the priority ranking of alternative sustainable PSS concepts. A case study on a car-sharing PSS project demonstrates the viability and effectiveness of the proposed QFD–TOPSIS integrated approach under EBULI settings. The alternative PSS concept design, which demonstrates relatively good performance in criteria of high importance, is selected as the most suitable option. 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Concept Design Evaluation of Sustainable Product–Service Systems: A QFD–TOPSIS Integrated Framework with Basic Uncertain Linguistic Information
The product–service system (PSS) is a strategic design approach proposed to address sustainability in socio-economic systems amidst rapid industrialization and transition. Evaluating the concept design of a PSS is a crucial and initial step prior to implementation. This study presents an innovative framework for evaluating concept designs of sustainable PSS based on a well-defined evaluation index system via integrating quality function deployment (QFD) and the technique for order preference by similarity to ideal solution (TOPSIS) while accommodating extended basic uncertain linguistic information (EBULI). Specifically, a QFD-based framework is first developed to identify the requirements of various stakeholders and then to establish the multi-dimensional criteria for evaluating sustainable PSS. Then, a House of Quality-based relationship matrix is introduced to determine the weights of criteria more accurately. Further, an adaptive consensus-reaching process method based on an expert weighting optimization model is proposed to ensure a collective outputs recognized by multiple involved stakeholders. Finally, an improved EBULI-based TOPSIS method is presented to determine the priority ranking of alternative sustainable PSS concepts. A case study on a car-sharing PSS project demonstrates the viability and effectiveness of the proposed QFD–TOPSIS integrated approach under EBULI settings. The alternative PSS concept design, which demonstrates relatively good performance in criteria of high importance, is selected as the most suitable option. Moreover, relevant comparative and sensitivity analyses reveal that the proposed approach exhibits superiorities in appropriate criteria elicitation, accurate weights determination, and high consensus ranking outputs.
期刊介绍:
The idea underlying the journal, Group Decision and Negotiation, emerges from evolving, unifying approaches to group decision and negotiation processes. These processes are complex and self-organizing involving multiplayer, multicriteria, ill-structured, evolving, dynamic problems. Approaches include (1) computer group decision and negotiation support systems (GDNSS), (2) artificial intelligence and management science, (3) applied game theory, experiment and social choice, and (4) cognitive/behavioral sciences in group decision and negotiation. A number of research studies combine two or more of these fields. The journal provides a publication vehicle for theoretical and empirical research, and real-world applications and case studies. In defining the domain of group decision and negotiation, the term `group'' is interpreted to comprise all multiplayer contexts. Thus, organizational decision support systems providing organization-wide support are included. Group decision and negotiation refers to the whole process or flow of activities relevant to group decision and negotiation, not only to the final choice itself, e.g. scanning, communication and information sharing, problem definition (representation) and evolution, alternative generation and social-emotional interaction. Descriptive, normative and design viewpoints are of interest. Thus, Group Decision and Negotiation deals broadly with relation and coordination in group processes. Areas of application include intraorganizational coordination (as in operations management and integrated design, production, finance, marketing and distribution, e.g. as in new products and global coordination), computer supported collaborative work, labor-management negotiations, interorganizational negotiations, (business, government and nonprofits -- e.g. joint ventures), international (intercultural) negotiations, environmental negotiations, etc. The journal also covers developments of software f or group decision and negotiation.