影响力的力量:社交媒体影响者如何在数字时代影响消费者决策

IF 4.4 3区 管理学 Q2 BUSINESS Journal of Consumer Behaviour Pub Date : 2024-02-06 DOI:10.1002/cb.2308
Samuel Hudson Mrisha, Sun Xixiang
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引用次数: 0

摘要

社交媒体影响者(SMI)营销的盛行迫使企业做出调整,以适应数字时代不断变化的格局。然而,以往的研究往往将社交媒体影响者的策略、内容和可信度作为单独的要素来处理,从而在这些要素如何相互交织并共同影响社交媒体影响者和消费者行为方面留下了知识空白。本研究旨在通过综合现有关于SMI和消费者决策的文献来弥补这一研究空白,重点关注SMI的策略、内容和可信度。研究采用了基于领域的混合方法进行系统性文献综述,综合了各种综述类型的优势,同时解决了它们的局限性。本研究采用了建构主义定性方法和反思性主题分析方法。研究重点是综合和分析 EBSCO 数据库中有关社交媒体影响者营销和消费者行为的文献,并遵循精心设计的纳入和排除标准。研究结果表明,社交媒体影响者营销策略、社交媒体影响者营销内容和社交媒体影响者营销可信度是社交媒体影响者营销相互关联的组成部分,即使对这些要素进行微妙的调整,也会对消费者的决策产生重大影响。本研究提供了对 SMI 营销的整体理解,强调了 SMI 战略、内容和可信度在影响消费者选择方面的相互作用。本研究为企业提供了有价值的见解,帮助他们在SMI营销的动态环境中提高对这一现象的理解。
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The power of influence: How social media influencers are shaping consumer decision making in the digital age

The prevalence of social media influencer (SMI) marketing has compelled businesses to adjust to the changing landscape of the digital age. This adjustment is driven by the substantial influence that social media influencers (SMIs) wield over consumer decision-making; however, prior research often treated SMI strategy, content, and credibility as separate elements, leaving a knowledge gap on how these elements intersect and collectively influence SMI and consumer behavior. This study aimed to bridge this research gap by synthesizing existing literature on SMIs and consumer decision making, with a focus on SMI strategy, content, and credibility. It employed a systematic literature review with a hybrid domain-based approach, integrating the strengths of various review types while addressing their limitations. This study employed a constructivist qualitative methodology with a reflexive thematic analysis approach. It focused on synthesizing and analyzing literature from EBSCO databases on social media influencer marketing and consumer behavior, following carefully designed inclusion and exclusion criteria. The findings revealed that SMI Strategy, SMI Content, and SMI Credibility are interconnected components of SMI marketing, and even subtle modifications to these elements can significantly influence consumer decision-making. This study provides a holistic understanding of SMI marketing, emphasizing the interplay of SMI strategy, content, and credibility in shaping consumer choices. It offers valuable insights for businesses navigating the dynamic landscape of SMI marketing increasing their comprehension of the phenomenon.

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来源期刊
CiteScore
7.30
自引率
11.60%
发文量
99
期刊介绍: The Journal of Consumer Behaviour aims to promote the understanding of consumer behaviour, consumer research and consumption through the publication of double-blind peer-reviewed, top quality theoretical and empirical research. An international academic journal with a foundation in the social sciences, the JCB has a diverse and multidisciplinary outlook which seeks to showcase innovative, alternative and contested representations of consumer behaviour alongside the latest developments in established traditions of consumer research.
期刊最新文献
Issue Information Omni-channel customer segmentation: A personalized customer journey perspective Service-dominant logic and customer engagement based value proposition framework in peer-to-peer accommodation: A two-study approach Decoding millennials and generation Z consumers' brand behaviors in the Metaverse: The relationships among avatar identification, self‐presence, and psychological dynamics Issue Information
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