服务业人工智能的阴暗面

Daniel Belanche, Russell W. Belk, Luis V. Casaló, Carlos Flavián
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引用次数: 0

摘要

人工智能(AI)措施,包括生成式人工智能(Generative AI),正在越来越多地应用于服务行业,并对服务运营和客户体验产生巨大影响。
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The dark side of artificial intelligence in services
Artificial intelligence (AI) initiatives, including Generative AI, are being increasingly implemented in service industries, and are having a great impact on service operations and on customers’ re...
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