{"title":"患者体验与首席营销官","authors":"Jason Golbin","doi":"10.55834/plj.9947100958","DOIUrl":null,"url":null,"abstract":"Improving the patient’s experience is not easy because it often requires a change in the overall culture of the healthcare organization. Including patient experience as one of the core components of a high-reliability transformational program ensures the organization gives it the attention it requires and unites every employee and every physician around the goal.","PeriodicalId":91157,"journal":{"name":"Physician leadership journal","volume":"79 16","pages":""},"PeriodicalIF":0.0000,"publicationDate":"2024-03-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":"{\"title\":\"Patient Experience and the CMO\",\"authors\":\"Jason Golbin\",\"doi\":\"10.55834/plj.9947100958\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"Improving the patient’s experience is not easy because it often requires a change in the overall culture of the healthcare organization. Including patient experience as one of the core components of a high-reliability transformational program ensures the organization gives it the attention it requires and unites every employee and every physician around the goal.\",\"PeriodicalId\":91157,\"journal\":{\"name\":\"Physician leadership journal\",\"volume\":\"79 16\",\"pages\":\"\"},\"PeriodicalIF\":0.0000,\"publicationDate\":\"2024-03-01\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"0\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"Physician leadership journal\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://doi.org/10.55834/plj.9947100958\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"\",\"JCRName\":\"\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"Physician leadership journal","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.55834/plj.9947100958","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
Improving the patient’s experience is not easy because it often requires a change in the overall culture of the healthcare organization. Including patient experience as one of the core components of a high-reliability transformational program ensures the organization gives it the attention it requires and unites every employee and every physician around the goal.
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