挪威家庭护理管理者如何应对 COVID-19 并在行动中展现韧性:前线工作人员的多重视角

IF 2.6 3区 管理学 Q3 MANAGEMENT Journal of Contingencies and Crisis Management Pub Date : 2024-03-19 DOI:10.1111/1468-5973.12558
Camilla Seljemo, Siri Wiig, Olav Røise, Louise A. Ellis, Jeffrey Braithwaite, Eline Ree
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引用次数: 0

摘要

弹性医疗保健系统是应对突发危机(如 2019 年冠状病毒病(COVID-19)大流行)的关键。家庭护理服务是大流行期间提供医疗保健服务的重要平台,家庭护理前线的医护人员面临着重大挑战,需要进行调整以维持高质量的医疗保健服务。管理人员适应干扰和挑战的能力对于充分应对前线的挑战非常重要。旨在探讨医护人员对不同管理级别(中层)的管理人员在挪威家庭护理服务中处理 COVID-19 大流行病的看法。我们设计了一项多案例定性研究,包括四个案例。案例的定义是挪威一个市镇(公共组织)的家庭护理服务机构。通过对医护人员进行16次访谈收集数据。访谈采用半结构化访谈指南进行。医护人员认为他们的管理人员积极主动、准备充分、反应迅速。在挪威的家庭护理服务机构中,提供有效和有针对性的信息并让员工参与决策的现任和支持型管理人员是应对大流行病的关键。我们的研究结果表明,医护人员与不同管理级别的管理人员之间的互动,对于快速反应、适应和灵活应对类似COVID-19大流行病这样的突发事件至关重要。组织需要具备跨层级互动的灵活性,并鼓励管理人员采用合作和员工参与的策略,尤其是在危机期间。
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How Norwegian homecare managers tackled COVID-19 and displayed resilience-in-action: Multiple perspectives of frontline-staff

A resilient healthcare system is key to responding to sudden crises, such as the coronavirus disease 2019 (COVID-19) pandemic. Homecare services have been an important platform of healthcare delivery during the pandemic, and healthcare staff on the frontlines of homecare have been confronted with major challenges requiring adaptation to sustain high quality healthcare services. Managers' capacities to adapt to disruptions and challenges are important for an adequate response to challenges on the frontlines. To explore healthcare staff's perspectives on managers at different managerial levels (meso-level) handling of the COVID-19 pandemic in Norwegian homecare services. A qualitative multiple case study was designed including four cases. A case was defined as a homecare service within a Norwegian municipality (public organization). Data were collected through 16 interviews with healthcare staff. Interviews were conducted by using a semi-structured interview guide. Healthcare staff reported their managers as proactive, prepared and responded quickly. Present and supportive managers that provided effective and targeted information, and involved staff in decision-making were key to handling the pandemic in Norwegian homecare services. Our results underscore the interaction between healthcare staff and managers at different managerial levels as essential for quickly react, adapt, and resiliently respond to disruptions like the COVID-19 pandemic. Organizations need to have the flexibility to interact across levels and encourage managers to apply strategies for collaboration and staff involvement, especially during a crisis.

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来源期刊
CiteScore
5.40
自引率
12.90%
发文量
51
期刊介绍: The Journal of Contingencies and Crisis Management is an invaluable source of information on all aspects of contingency planning, scenario analysis and crisis management in both corporate and public sectors. It focuses on the opportunities and threats facing organizations and presents analysis and case studies of crisis prevention, crisis planning, recovery and turnaround management. With contributions from world-wide sources including corporations, governmental agencies, think tanks and influential academics, this publication provides a vital platform for the exchange of strategic and operational experience, information and knowledge.
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