Application of DeLone and McLean model on students’ E-learning systems during COVID-19 using PLS-SEM

Education is the most important factor for growth of countries’ social and economic development. The purpose of this study is to know online learning experience, system satisfaction and system usage of students in University of Gujrat. Due to COVID-19 pandemic, traditional (face to face) learning method was stopped and educational institutions shifted to online teaching and learning platforms. To gauge online learning system (platforms) a modified DeLone and McLean (D&M) model was used that comprising Instructors’ Information Quality, Instructors’ Service Quality, System Quality, System Usage, System Satisfaction and Academic Achievements factors. The data was collected from 340 students (Batch, 2017-20) using self-administrated questionnaire through Students’ University email medium. Reliability and Validity of the data was tested and found up to the mark. The results of Confirmatory Factor Analysis revealed that all underlying factors achieved measurement invariance test and Fernell and Lacker criteria. Multi-group analysis showed that students of BS4th and BS8th/MSc4th have different opinion with respect to instructors’ information quality towards system satisfaction. Also, students of BS6th and BS8th/MSc 4th have different view according to system usage and their academic achievements. Further, PLS-SEM results showed that students of BS6th and BS8th/MSc4th reported significant positive impact of System Usage on their Academic Achievements. Furthermore, results depicted that a week negative relationship exist between instructors’ service quality with system satisfaction.