基米亚法玛药房巴厘巴板非处方药库存管理中的最小最大函数优化

Hanif Fatroni, Sahat Saragi, Sri Widyastuti
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引用次数: 0

摘要

巴厘巴板 Kimia Farma 药店采用的是最小最大法。这种方法存在一些限制,如空库存、对营业额的影响和访问量。本研究的目的是了解优化 minmax 法对库存管理的影响,这种影响包括客户满意度、营业额的提高和访问次数的增加。研究方法采用了描述性定量单组设计前后测试法和横截面分析调查法。研究人员观察了 minmax 方法干预前后的客户满意度、非处方营业额和访问量等变量,研究了客户满意度与营业额和访问量增加之间的相关性。在干预前后,对 379 名顾客进行了调查,以了解顾客满意度。干预后对 minmax 方法进行了优化,即每天通过瑕疵品下订单、cito 订单、增加 SKU(库存单位)物品、对货物进行人力资源控制。干预前的研究结果是帕累托 A 可用率为 81.2%,SKU 为 2453,库存寿命为 66 天。客户满意度指数为 3.38,非处方和访问平均营业额为 811,753,502 印尼盾。811 753 502 印尼盾和 7818 印尼盾,而干预后,帕雷托 A 可用性提高了 95.8%,SKU 为 3346,库存寿命为 42 天。客户满意度指数为 4.61,平均非处方药周转率和访问量分别为 1 140 740 604 印尼盾和 9940 印尼盾。巴厘巴板基米亚法玛药房成功应用了 minmax 优化方法,并对客户满意度、营业额和访问量产生了影响。
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Optimization of the Minmax Function as Inventory Management on Non-Prescription Products at Kimia Farma Pharmacy Balikpapan
The minmax method is the method applied by Kimia Farma Pharmacy Balikpapan. There are some constraints in this method, such as empty stock, impact on turnover, and visits. The purpose of this research is to see the effect of optimization of minmax method on inventory management that affects customer satisfaction, increase in turnover and number of visits. The research method used descriptive quantitative One Group Design Pre and Post Test method and cross-sectional analytical survey. Researchers observed the variables of customer satisfaction, non-prescription turnover and visits before and after the minmax method intervention, looking at the correlation between customer satisfaction and the increase in turnover and visits. A survey was conducted with 379 customers before and after the intervention to see customer satisfaction. Optimization of the minmax method after the intervention, namely orders via defect with a frequency of every day, cito orders, adding SKU (Stock Keeping Unit) items, HR control of goods. The results of the study before the intervention were Pareto A availability of 81.2%, SKU 2453, and inventory life of 66 days. The customer satisfaction index is 3.38, the average non-prescription and visit turnover is Rp. 811,753,502 and 7818, while after the intervention the increase in pareto A availability is 95.8%, SKU 3346, and inventory life is 42 days. The customer satisfaction index is 4.61, the average non-prescription turnover and visits are Rp. 1,140,740,604 and 9940. Optimization of minmax method is successfully applied by Kimia Farma Pharmacy Balikpapan and has an influence on customer satisfaction, turnover, and visits.
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