Real-time decision support for human–machine interaction in digital railway control rooms

This study proposes a real-time Decision Support System (DSS) using machine learning to enhance proactive management of Human–Machine Interaction (HMI) in safety–critical digital control rooms. The DSS provides explainable predictions and recommendations regarding near-future automation usage, customized for the railway control room management, who supervise the operations of traffic controllers (TCs). In this setting, TCs decide on the spot whether to manually or automatically open signals to regulate railway traffic, a critical aspect of ensuring punctuality and safety. This time-setting specific HMI differs across TCs and is not yet supported by a data-driven tool. The proposed DSS includes agreement levels for predictions among different modeling paradigms: linear models, tree-based models, and deep neural networks. SHAP (SHapley Additive exPlanations) values are deployed to assess the agreement level in explainability between these different modeling paradigms. The prescriptions are based on the HMI of well-performing peers. We implement the DSS as proof of concept at the Belgian railway infrastructure company and report end-user feedback on the perception, the operational impact, and the inclusion of agreement levels.