奉承的力量:通过虚拟影响者加强亲社会行为

S. Quach, Isaac Cheah, Park Thaichon
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摘要

虽然先前的研究表明,虚拟影响者(VIs)在解决社会和福利问题方面可以发挥重要作用,但他们如何提高社交媒体用户参与亲社会行为的程度仍不清楚。本研究探讨了有影响力者的奉承在推动社交媒体用户亲社会行为中的作用。具体来说,本研究探讨了 "奉承 "和 "人模狗样 "如何影响有影响力者的感知真实性以及社交媒体用户随后的亲社会行为(研究 1 和 2)。此外,研究还通过探讨当社交媒体用户目睹有影响力的人赞美他人时,奉承和拟人化的类人特征如何影响感知的真实性和亲社会行为(研究 3)来证实这些影响。除了捐赠意向(研究 1),本研究还调查了其对相关亲社会行为的影响,如点击行为(研究 2)和为筹款商品付费的意愿(研究 3)。这项研究的结果为非营利组织提供了具体的启示,证明了奉承、感知真实性和拟人化在动员公众支持、捐款和购买商品以促进社会事业方面的说服力。
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The power of flattery: Enhancing prosocial behavior through virtual influencers
While prior work suggests the significant role virtual influencers (VIs) can play in addressing social and welfare issues, it remains unclear how they can increase social media users' engagement in prosocial behaviors. The current study examines the role of influencer flattery in driving the prosocial behavior of social media users. Specifically, the research investigates how flattery and humanlike appearance influence the perceived authenticity of VIs and the subsequent prosocial behavior of social media users (Studies 1 and 2). Furthermore, the research substantiates these effects by exploring how flattery and anthropomorphism via humanlike traits impact perceived authenticity and prosocial behavior when social media users witness the influencer praising others (Study 3). Beyond intention to donate (Study 1), the study also investigated its impact on related prosocial behaviors, such as click‐through behavior (Study 2) and the willingness to pay for fundraising merchandise (Study 3). The findings of this research offer concrete implications for nonprofit organizations by demonstrating the persuasive impact of flattery, perceived authenticity, and anthropomorphism in mobilizing public support, donations, and merchandise purchases for social causes.
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