ISO/IEC 25010-based Quality Evaluation of Three Mobile Applications for Reproductive Health Services in Morocco

Background : Mobile applications play a crucial role in postnatal, contraception, and prenatal care, offering vital monitoring and resources for mothers and infants. This study assessed the software product quality (SPQ) (the degree to which a software product meets specified requirements and user expectations) of three reproductive health monitoring mobile applications, employing ISO/IEC 25010 and ISO/IEC 25023 standards. The objective was to analyze the strengths and weaknesses of each app, thereby providing valuable information for potential users. By identifying areas requiring enhancement, this study improves the overall quality and usability of these applications. Methods : We implemented a three-step analysis process, examining the sub-features and features outlined in the ISO/IEC 25010 standard for software product quality, encompassing functionality, reliability, usability, efficiency, and maintainability. Subsequently, we formulated a checklist summarizing the influence of the three mobile applications on SPQ. Finally, we calculated the impact of each requirement block on both SPQ and quality in use (QIU) models. Results : The results show that the functional suitability SPQ characteristic is greatly influenced by the predefined requirements, with subsequent impacts on the operability, performance efficiency, reliability, and security SPQ characteristics. Thus, developers, designers, and testers must integrate these requirements across the developmental stages of health mobile applications to create a high-quality, patient-centered product with substantial added value. Conclusions : This study has produced a range of requirements tailored for pregnancy monitoring and childcare applications, serving as a valuable reference for developers aiming to create high-quality applications and evaluate their quality effectively. It underscores the importance of integrating SPQ characteristics into the software development process to ensure the creation of high-quality products with essential key performance indicators (KPIs). Such considerations facilitate better evaluations in application stores and increase user adoption and satisfaction levels.