绿色营销对棉兰市美体小铺消费者忠诚度的影响

Natasya Agatha Sagala, Feronica Simanjorang, O. Siregar
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引用次数: 0

摘要

环境危机日益严重并对社会造成危害,这促使环保型营销战略(即绿色营销)应运而生。美体小铺(The Body Shop)就是印尼一家以实施绿色营销而闻名的公司。本研究旨在确定绿色营销对棉兰市美体小铺消费者忠诚度的影响。本研究的第一手数据来自直接访谈,第二手数据来自文献研究。 二级数据通过文献研究获得。 本研究采用定性方法,在 2023 年 4 月至 2023 年 5 月期间对 24 名相关受访者进行了访谈。结果显示,绿色营销对消费者忠诚度有积极影响。
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The Effectiveness of Green Marketing on Consumer Loyalty to The Body Shop Consumers in Medan City
The environmental crisis that is getting worse and detrimental to society has encouraged the emergence of environmentally friendly marketing strategies, namely green marketing. One company that is famous for implementing green marketing in Indonesia is The Body Shop. This study aims to determine the effect of green marketing on consumer loyalty of The Body Shop in Medan City. Primary data for this study were obtained from direct interviews while secondary data were obtained through literature studies.  Secondary data is obtained through literature study.  This research uses a qualitative approach with an interview method with 24 related respondents conducted from April 2023 to May 2023. The results showed that green marketing has a positive effect on consumer loyalty.
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