人力资本对服务业 4.0 组织绩效的影响:印度尼西亚的中介分析

Masyhuri, Achmad Sudiro, Sri Palupi Prabandari, Desi Tri Kurniawati
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引用次数: 0

摘要

服务业目前正面临工业 4.0 时代,因此对掌握信息和技术的人才的需求日益增加,以提高公司的生产率。创新是服务公司与其他公司竞争时需要改进的战略之一。组织学习也是公司为确定和满足消费者日益多样化的需求以提高公司业绩所做的努力。本研究旨在探讨创新和组织学习作为人力资本与组织绩效之间中介变量的作用。样本包括印度尼西亚服务业的 305 名经理,采用目的性抽样技术,使用 GPower 软件确定最小样本量。通过谷歌表格在线发放自我报告问卷收集数据。此外,还使用 SmartPLS 3 软件对数据进行了结构方程模型偏最小二乘法分析。结果显示,人力资本对组织绩效、创新和组织学习有重大影响。然后,创新和组织学习对组织绩效有显著影响。此外,创新和组织学习在人力资本和组织绩效之间起着中介作用。这些发现揭示了有效的人力资本管理对提高组织绩效的重要性。此外,创新和组织学习是服务业中可以弥合这两种关系的变量。 鸣谢本研究由印度尼西亚共和国财政部印度尼西亚教育捐赠基金资助。
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The effect of human capital on organizational performance in the service industry 4.0: Mediation analysis from Indonesia
The service industry is currently facing the era of Industry 4.0, which results in an increasing need for talents who master information and technology to increase company productivity. Innovation is one of the strategies that service companies need to improve in order to compete with other companies. Organizational learning is also a company’s effort that is used to determine and meet the increasingly diverse needs of consumers to improve company performance. This study aims to investigate the role of innovation and organizational learning as mediating variables between human capital and organizational performance. The sample consisted of 305 managers in the service industry of Indonesia using a purposive sampling technique, with the minimum sample size determined using GPower software. Data were collected using a self-reported questionnaire distributed online via a Google form. Furthermore, data were analyzed using structural equation modeling partial least squares with the SmartPLS 3 software. The results reveal that human capital significantly affects organizational performance, innovation, and organizational learning. Then, innovation and organizational learning have a significant effect on organizational performance. Furthermore, innovation and organizational learning act as mediators between human capital and organizational performance. These findings shed new light of the importance of effective human capital management in improving organizational performance. Furthermore, innovation and organizational learning are variables that can bridge the two relationships in the service industry. AcknowledgmentsThis study is funded by the Indonesia Endowment Fund for Education, Ministry of Finance of the Republic of Indonesia.
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来源期刊
CiteScore
2.90
自引率
0.00%
发文量
152
审稿时长
11 weeks
期刊介绍: The purpose of the journal is coverage of different aspects of management and governance, such as international organizations and communities’ management, state and regional governance, company’s management, etc. The key aspects of planning, organization, motivation and control in various areas and in different countries are subject of the journal''s scope. The journal publishes articles, which are focused on existing and new methods, techniques and approaches in the field of management. It publishes contemporary and innovative researches, including theoretical and empirical research papers.
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