情感在消费者品牌忠诚度中的作用:神经营销方法

Apoorv Awasthi, Ndowo Rita Nneoma, Priyanshu Shukla, Sakhsi Kumari, Sahil Sahil, Nityanad Kumar Gandhi, Fina Erviana Agustin
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引用次数: 0

摘要

在当今竞争激烈的市场中,培养和维护消费者的品牌忠诚度是企业的首要目标。传统营销研究探讨了影响品牌忠诚度的各种因素,而情感的作用在过去往往被忽视,近年来却日益突出。这项研究深入探讨了情感与消费者品牌忠诚度之间错综复杂的关系,并采用了最先进的神经营销方法来揭示其中的潜意识过程。本研究利用功能磁共振成像(fMRI)和脑电图(EEG)等神经成像技术,试图揭示对品牌产生情感反应的神经机制。通过精心设计的实验和数据分析,本研究旨在确定引发品牌忠诚度的特定情感触发因素,并评估这些反应的神经基础。此外,这项研究还将探索各种情绪状态(包括喜悦、信任和怀旧)如何影响品牌忠诚度的不同方面,如重复购买、积极的口碑传播和对竞争产品的抵制。通过精确定位品牌情感依恋的神经特征,营销人员可以制定更精确、更有效的策略来培养和加强消费者的品牌忠诚度。这项研究的发现对营销从业人员具有重要意义
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The Role of Emotions in Consumer Brand Loyalty: A Neuromarketing Approach
In today's competitive marketplace, cultivating and maintaining consumer brand loyalty is a paramount objective for businesses. While traditional marketing research has explored various factors influencing brand loyalty, the role of emotions, often overlooked in the past, has gained prominence in recent years. This research delves into the intricate relationship between emotions and consumer brand loyalty, employing a cutting-edge neuromarketing approach to uncover the subconscious processes at play. By utilizing neuroimaging techniques, such as functional magnetic resonance imaging (fMRI) and electroencephalography (EEG), this study seeks to unveil the neural mechanisms that underlie emotional responses to brands. Through carefully designed experiments and data analysis, the research aims to identify specific emotional triggers that elicit brand loyalty and evaluate the neurological basis of these responses. Furthermore, this investigation will explore how various emotional states, including joy, trust, and nostalgia, influence different aspects of brand loyalty, such as repeat purchases, positive word-of-mouth, and resistance to competitive alternatives. By pinpointing the neurological signatures of emotional brand attachment, marketers can develop more precise and effective strategies to foster and strengthen consumer brand loyalty. The findings of this research hold significant implications for marketing practitioners
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