考虑到情绪感知的差异,年轻人和老年人在面对非人类计算机图形代理的情绪反应时的主观感受

Takashi Numata, Yasuhiro Asa, T. Hashimoto, K. Karasawa
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摘要

虚拟代理(基于计算机图形的代理)的开发有许多目的,如支持年轻人和老年人的社会生活、心理护理、教育和娱乐。要促进青年/老年用户与代理之间的情感交流,就必须明确代理的表情所引起的主观感受。然而,由于年轻人和老年人在情感感知方面的差异,人们还没有完全理解代理人诱发积极情感的情感反应模型。考虑到年轻人和老年人在情绪感知方面的差异,我们研究了在面对非人类计算机图形代理的情绪反应时诱发的主观感受。为了强调情绪感知的差异,我们采用了夸张的人类表情来开发代理的表情。然后,通过初步实验确定了年轻人和老年人在喜怒哀乐情绪感知方面的差异。考虑到情绪感知的差异,我们从参与者、代理人和其他人三种情绪来源分析了面对代理人表情时的诱导情绪,即诱导情绪的主体和责任。139 名年轻人和 211 名老年人参加了主观评分任务,对主观感受进行了评估。无论情绪来源如何,在年轻人组和老年人组中,当参与者感到快乐时,最能诱发积极情绪的反应是快乐,而当参与者感到悲伤时,最能诱发积极情绪的反应是悲伤。当参与者感到愤怒且情绪源为参与者和代理时,最能诱发积极情绪的反应是悲伤;当情绪源为其他情绪源时,最能诱发积极情绪的反应是愤怒。诱发最积极情绪的反应的情绪类型在年轻和年长的参与者之间是相同的,而且诱发最积极情绪的方式并不总是模仿情绪表达,这是人类反应的典型倾向。这些研究结果表明,考虑到情感感知的年龄特征,可以通过将情感模仿模型与反应模型相结合的方式,开发出适用于年轻人和老年人的通用代理反应模型,从而诱发用户的积极情感,促进自然的情感交流。
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Young and old persons' subjective feelings when facing with a non-human computer-graphics-based agent's emotional responses in consideration of differences in emotion perception
Virtual agents (computer-graphics-based agents) have been developed for many purposes such as supporting the social life, mental care, education, and entertainment of both young and old people individuals. Promoting affective communication between young/old users and agents requires clarifying subjective feelings induced by an agent's expressions. However, an emotional response model of agents to induce positive feelings has not been fully understood due to differences in emotion perception between young and old adults. We investigated subjective feelings induced when facing with a non-human computer-graphics-based agent's emotional responses in consideration of differences of emotion perception between young adults and old adults. To emphasize the differences in emotion perception, the agent's expressions were developed by adopting exaggerated human expressions. The differences in their emotion perception of happy, sadness, and angry between young and old participants were then identified through a preliminary experiment. Considering the differences in emotion perception, induced feelings when facing with the agent's expressions were analyzed from the three types of emotion sources of the participant, agent, and other, which was defined as subject and responsibility of induced emotion. The subjective feelings were evaluated using a subjective rating task with 139 young and 211 old participants. The response of the agent that most induced positive feelings was happy when participants felt happy, and that was sad when participants felt sad, regardless emotion sources in both young and old groups. The response that most induced positive feelings was sad when participants felt angry and emotion sources were participant and the agent, and that was angry when the emotion source was other. The emotion types of the response to induce most positive feelings were the same between the young and old participants, and the way to induce most positive feelings was not always to mimic the emotional expressions, which is a typical tendency of human responses. These findings suggest that a common agent response model can be developed for young and old people by combining an emotional mimicry model with a response model to induce positive feelings in users and promote natural and affective communication, considering age characteristics of emotion perception.
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