增强英国急诊科系统的同理心：可行性跨专业优先事项确定工作

medRxiv - Health Systems and Quality Improvement Pub Date : 2024-04-16 DOI:10.1101/2024.04.15.24305826

Jeremy Howick, Andy Ward, Charlotte Grantham, Amber Bennett-Weston

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摘要

背景系统层面的障碍会抑制医疗保健中的同理心，从而对患者和从业人员造成伤害。这些障碍包括导致职业倦怠的行政工作量、繁琐的协议、缺乏健康空间、缺乏移情意识的领导力，以及没有将移情作为一种制度价值加以强调。加拿大曾成功举办过一次旨在加强移情系统的研讨会，但尚未在英国国家医疗服务体系（NHS）中进行过测试。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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Enhancing system empathy within a UK Emergency Department: A feasibility interprofessional priority setting exercise

Background System-level barriers inhibit empathy in healthcare, and this can harm patients and practitioners. The barriers include burnout-inducing administrative workloads, burdensome protocols, lack of wellbeing spaces, un-empathic leadership, and not emphasising empathy as an institutional value. A workshop aimed at enhancing empathic systems was successfully delivered in Canada but has not been tested in the UK National Health Service (NHS) setting.

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medRxiv - Health Systems and Quality Improvement

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