工作轮换对提高服务质量的影响 纳杰夫-阿什拉夫的萨德尔教学医院的实证研究

Kadhim Thaer Younus
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摘要

本研究旨在确定工作轮换对服务质量的影响程度。本研究在 Al-Sadr 教学医院进行,样本为(85)人,以问卷形式进行,从中回收了(80)份问卷,在排除(2)份不适合测试的问卷后,(78)份问卷有效。由于研究机构的工作性质,研究问题体现在岗位轮换概念在四个方面(培训、岗位说明、职能发展、制度和程序)的应用程度,以及其结果对患者服务质量的反映程度。根据研究结果,研究人员得出了几个结论,其中最重要的是:岗位轮换对服务质量有显著影响,影响率为 94.4%。最后,研究提出了一些提高医院服务质量的建议,其中第一条就是采用岗位轮换的概念并传播其文化,将其作为医院的一项固定政策,以提高对所有患者的服务水平。
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THE INFLUENCE OF JOB ROTATION ON IMPROVING QUALITY OF SERVICE AN EMPIRICAL STUDY AT AL-SADR TEACHING HOSPITAL IN NAJAF AL-ASHRAF
The aim of the current study is to determine level of influence job rotation on service quality. The study was applied at Al-Sadr Teaching Hospital on a sample of (85) individuals, based on a questionnaire form, from which (80) questionnaires were retrieved, and (78) questionnaires were valid for testing after excluding (2) unsuitable questionnaires for testing. Due to the nature of the work of the researched organization, the study problem was embodied in the extent to which it is possible to apply the concept of job rotation in its four dimensions (training, job descriptions, functional development, systems and procedures) and the level of reflection of its results on the quality of service provided to patients. Based on the results of the study, The researcher reached several conclusions, the most important of which are: that there is a significant effect of job rotation on the quality of service at a rate of (94.4%) percent. Finally, the study presented a number of recommendations to improve the quality of service in the hospital, the first of which is employing the concept of job rotation and spreading its culture by adopting it as a fixed policy in the hospital to improve the level of service for all patients.
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