Tingting Wang , Haiou Zhu , Shuxian Qian , Guido Giunti , Richard Goossens , Marijke Melles
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Three coders participated in data coding following the thematic analysis approach.</p></div><div><h3>Results</h3><p>We identified eight DH design stages and grouped them into four phases: preparation, problem-thinking, problem-solving, and implementation. The analysis presented twelve design challenges associated with contextual, practical, managerial, and commercial aspects that can hinder the design process. We identified eight common strategies used by respondents to tackle these challenges.</p></div><div><h3>Conclusions</h3><p>We propose a Digital Health Design (DHD) framework to improve the digital PEx. It provides an overview of design deliverables, activities, stakeholders, challenges, and corresponding strategies for each design stage.</p></div>","PeriodicalId":55502,"journal":{"name":"Applied Ergonomics","volume":"119 ","pages":"Article 104289"},"PeriodicalIF":3.1000,"publicationDate":"2024-04-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://www.sciencedirect.com/science/article/pii/S0003687024000668/pdfft?md5=aa52ee8dfdb1e8e0a3f70d342fef1cc9&pid=1-s2.0-S0003687024000668-main.pdf","citationCount":"0","resultStr":"{\"title\":\"Designing digital patient experiences: The digital health design framework\",\"authors\":\"Tingting Wang , Haiou Zhu , Shuxian Qian , Guido Giunti , Richard Goossens , Marijke Melles\",\"doi\":\"10.1016/j.apergo.2024.104289\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"<div><h3>Background</h3><p>Digital health (DH) brings considerable benefits, but it comes with potential risks. Human Factors (HF) play a critical role in providing high-quality and acceptable DH solutions. Consultation with designers is crucial for reflecting on and improving current DH design practices.</p></div><div><h3>Objectives</h3><p>We investigated the general DH design processes, challenges, and corresponding strategies that can improve the digital patient experience (PEx).</p></div><div><h3>Methods</h3><p>A semi-structured interview study with 24 design professionals. All audio recordings were transcribed, deidentified, grammatically corrected, and imported into ATLAS.ti for data analysis. Three coders participated in data coding following the thematic analysis approach.</p></div><div><h3>Results</h3><p>We identified eight DH design stages and grouped them into four phases: preparation, problem-thinking, problem-solving, and implementation. The analysis presented twelve design challenges associated with contextual, practical, managerial, and commercial aspects that can hinder the design process. We identified eight common strategies used by respondents to tackle these challenges.</p></div><div><h3>Conclusions</h3><p>We propose a Digital Health Design (DHD) framework to improve the digital PEx. 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Designing digital patient experiences: The digital health design framework
Background
Digital health (DH) brings considerable benefits, but it comes with potential risks. Human Factors (HF) play a critical role in providing high-quality and acceptable DH solutions. Consultation with designers is crucial for reflecting on and improving current DH design practices.
Objectives
We investigated the general DH design processes, challenges, and corresponding strategies that can improve the digital patient experience (PEx).
Methods
A semi-structured interview study with 24 design professionals. All audio recordings were transcribed, deidentified, grammatically corrected, and imported into ATLAS.ti for data analysis. Three coders participated in data coding following the thematic analysis approach.
Results
We identified eight DH design stages and grouped them into four phases: preparation, problem-thinking, problem-solving, and implementation. The analysis presented twelve design challenges associated with contextual, practical, managerial, and commercial aspects that can hinder the design process. We identified eight common strategies used by respondents to tackle these challenges.
Conclusions
We propose a Digital Health Design (DHD) framework to improve the digital PEx. It provides an overview of design deliverables, activities, stakeholders, challenges, and corresponding strategies for each design stage.
期刊介绍：
Applied Ergonomics is aimed at ergonomists and all those interested in applying ergonomics/human factors in the design, planning and management of technical and social systems at work or leisure. Readership is truly international with subscribers in over 50 countries. Professionals for whom Applied Ergonomics is of interest include: ergonomists, designers, industrial engineers, health and safety specialists, systems engineers, design engineers, organizational psychologists, occupational health specialists and human-computer interaction specialists.
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