使用最终用户计算满意度方法分析茂物 Pulo Armyn 社区健康中心网站用户的满意度

Yanto Hermawan, Nurul Hidayah
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摘要

公共卫生中心是组织卫生工作的设施服务,卫生社会和卫生个人层面的工作首先优先考虑促进和预防工作,以达到工作区域内卫生社区的程度。茂物市的其中一个保健中心是茂物市的公共健康中心Pulo Armyn,其中公共健康中心使用网站作为媒体提供信息相关服务的公共健康中心。为了解用户对网站的满意程度,需要对该网站的用户满意程度进行分析研究。研究人员使用最终用户计算满意度方法对网站的用户终端满意度进行了分析,其中包含 6 个指标,即内容、准确性、格式、易用性和及时性。数据收集是通过向茂物市辖区内的员工和居民发放调查问卷的方式进行的,调查问卷的发放历时两周,受访者共计 107 名用户。获得的数据通过 Rstudio 工具编制成表格并计算其百分比、有效性测试和可靠性测试。研究结果显示,57 名用户感到满意,满意度为 53.3%。其次是 34 位用户对数量百分比感到不满意,占 31.8%;14 位用户对数量百分比感到非常满意,占 13.1%;2 位用户对数量百分比感到非常不满意,占 1.9%:分析满意度、最终用户计算满意度、网站公共卫生中心
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Satisfaction Analysis Of The Bogor Pulo Armyn Community Health Center Website Users Using The End User Computing Satisfaction Method
Public health center is facility service organizing health​ effort health society and efforts health individual level First with more prioritize effort promotive and preventive , for reach degrees health community in the work area . One of The health centers in Bogor City are: Public health center Pulo Armyn Bogor City, where Public health center the using the website as a media provider information related service Public health center . For know level satisfaction user end to a website, then need did it study about analysis level satisfaction user end from that website. Researcher do analysis related level satisfaction user at the end of the website using the End User Computing Satisfaction Method with 6 indicators in the his that is regarding Content, Accuracy, Format, Ease of Use, Timeliness. Data collection is carried out with spread questionnaire to employees and residents who live there place live in the Bogor City area, distribution questionnaire done for 2 weeks with total respondent data namely 107 users . Data obtained tabulated with compile to in table and calculated magnitude percentage its , validity test and reliability test his with using Rstudio tools. Result of research that has been done showing that 57 users feel satisfied with amount percentage 53.3%. Followed with 34 users feel No satisfied with percentage 31.8 %, 14 users feel very satisfied with amount percentage 13.1% and 2 users feel very not satisfied with amount percentage 1.9%. Keywords : Analysis​ Satisfaction , End User Computing Satisfaction , Website Public health center
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