工作属性对员工满意度非对称效应的动态变化:使用大数据的混合方法

IF 10.9 1区 管理学 Q1 ENVIRONMENTAL STUDIES Tourism Management Pub Date : 2024-05-21 DOI:10.1016/j.tourman.2024.104967
Zhuo Li , Panagiotis Stamolampros , Xuefeng Zhao
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引用次数: 0

摘要

鉴于员工满意度对客户满意度和企业盈利能力的直接影响,员工满意度引起了酒店业学者的广泛关注。然而,形成工作属性与员工满意度之间非对称关系的调节变量在很大程度上仍未得到探讨。我们旨在通过考虑员工职位和组织任期对两者关系的影响来填补这一空白。我们通过进行影响-不对称分析,并使用一种整合了员工在线评论大文本数据的混合方法,揭示了员工满意度与各种工作属性之间的不对称关系。我们的结果凸显了管理者和非管理者之间的一些差异,前者优先考虑组织文化和工作环境,后者则对员工福利抱有较高期望。这些结果还强调了组织任期对上述不对称关系的动态影响。我们的实证研究结果可以指导酒店业的管理者设计有针对性的战略,从而有效地最大限度地提高员工的满意度。
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Dynamics in the asymmetric effects of job attributes on employee satisfaction: A mixed-method approach using big data

Given its direct influence on customer satisfaction and firm profitability, employee satisfaction has attracted much attention from scholars in the hospitality industry. However, the moderating variables that shape the asymmetric relationship between job attributes and employee satisfaction remain largely unexplored. We aim to fill this gap by considering the influence of employee position and organizational tenure on the relationship. We reveal the asymmetric relationships between employee satisfaction and various job attributes by performing an impact-asymmetry analysis and using a hybrid approach that integrates the big textual data from online reviews written by employees. Our results highlight some differences between managers and non-managers, with the former giving priority to organizational culture and work environment and the latter setting high expectations on employee benefits. These results also underscore the dynamic effect of organizational tenure on the aforementioned asymmetric relationships. Our empirical findings can guide managers in the hospitality industry in designing targeted strategies that can effectively maximize the satisfaction of their employees.

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来源期刊
Tourism Management
Tourism Management Multiple-
CiteScore
24.10
自引率
7.90%
发文量
190
审稿时长
45 days
期刊介绍: Tourism Management, the preeminent scholarly journal, concentrates on the comprehensive management aspects, encompassing planning and policy, within the realm of travel and tourism. Adopting an interdisciplinary perspective, the journal delves into international, national, and regional tourism, addressing various management challenges. Its content mirrors this integrative approach, featuring primary research articles, progress in tourism research, case studies, research notes, discussions on current issues, and book reviews. Emphasizing scholarly rigor, all published papers are expected to contribute to theoretical and/or methodological advancements while offering specific insights relevant to tourism management and policy.
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