Area prioritising criteria during phased conversion from intermittent to continuous water supply; the case study of Lusaka Water Supply and Sanitation Company, Zambia

Conversion from intermittent to continuous water supply is a recommended approach for improving water supply service to communities. The conversion process is complex and requires huge financial and human resources investments. Because such resources are always limited and cannot be adequately provided at once, phased conversion is encouraged. However, there are challenges with this approach in terms of which areas should be prioritized during the conversion process so that the water supply situation for the unconverted areas is not aggravated. This article uses a questionnaire and semi-structured interviews to identify the criteria for prioritising areas to be converted during phased conversion to continuous water supply from a water utility perspective. The Lusaka Water Supply and Sanitation Company is used as a case study. Results show that the financial sustainability of the utility company is the major criterion for selecting an area to be prioritized. In countries like Zambia where tariff structures are such that industries subsidise domestic water consumption and the affluent subsidise water consumed by the poor, prioritising financial sustainability entails giving priority to areas where high revenues are expected. This is synonymous with giving priority to the affluent or the middle-class areas with high densities of water consumers.