工作场所的乐趣与员工的服务创新行为：任务设计和管理者对趣味性的支持所起的作用

IF 9.9 1区管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM International Journal of Hospitality Management Pub Date : 2024-05-28 DOI:10.1016/j.ijhm.2024.103799

Jie Yang , Fanfan Liu , Yong Huang , Haiyan Miao , Feng Tian

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引用次数: 0

摘要

酒店业企业正在积极探索激励员工创新服务行为的方法。本研究通过构建调节中介模型，探讨工作场所趣味性对促进酒店业员工服务创新行为的影响。研究分三波收集了中国酒店业 429 名一线服务员工及其 86 名主管的匹配数据。研究结果表明，工作场所趣味性与任务制作和服务创新行为正相关，其中任务制作在工作场所趣味性和服务创新行为之间起中介作用。此外，管理者对趣味性的支持会削弱工作场所趣味性对任务制作的影响，并负向调节任务制作的中介作用。我们的研究结果为酒店业的工作场所趣味管理和人力资源实践提供了重要启示。

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Workplace fun and employees’ service innovative behavior: The role of task crafting and manager support for fun

The hospitality firms are actively exploring ways to motivate employees to engage in innovative service behavior. This study examines the effect of workplace fun on promoting employees’ service innovative behavior among hospitality employees by constructing a moderated mediation model. Matched data in three waves from 429 frontline service employees and their 86 supervisors in hospitality industry of China was collected. The findings suggest that workplace fun is positively associated with task crafting and service innovative behavior, in which task crafting plays the mediating role between workplace fun and service innovative behavior. In addition, manager support for fun weakens the effect of workplace fun on task crafting, and negatively moderates the mediating role of task crafting. Our findings provide important implications for workplace fun management and HR practices in the hospitality industry.

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来源期刊

International Journal of Hospitality Management HOSPITALITY, LEISURE, SPORT & TOURISM-

CiteScore

21.20

自引率

9.40%

发文量

218

审稿时长

85 days

期刊介绍： The International Journal of Hospitality Management serves as a platform for discussing significant trends and advancements in various disciplines related to the hospitality industry. The publication covers a wide range of topics, including human resources management, consumer behavior and marketing, business forecasting and applied economics, operational management, strategic management, financial management, planning and design, information technology and e-commerce, training and development, technological developments, and national and international legislation. In addition to covering these topics, the journal features research papers, state-of-the-art reviews, and analyses of business practices within the hospitality industry. It aims to provide readers with valuable insights and knowledge in order to advance research and improve practices in the field. The journal is also indexed and abstracted in various databases, including the Journal of Travel Research, PIRA, Academic Journal Guide, Documentation Touristique, Leisure, Recreation and Tourism Abstracts, Lodging and Restaurant Index, Scopus, CIRET, and the Social Sciences Citation Index. This ensures that the journal's content is widely accessible and discoverable by researchers and practitioners in the hospitality field.