恢复体验对酒店员工主观幸福感、组织公民行为和任务绩效的影响

IF 9.9 1区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM International Journal of Hospitality Management Pub Date : 2024-06-03 DOI:10.1016/j.ijhm.2024.103798
Lanlan Huang , Henry Tsai
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引用次数: 0

摘要

借鉴努力-恢复模型和资源保护理论,我们研究了恢复体验对酒店员工主观幸福感、组织公民行为和任务绩效的影响机制。随后,我们进行了半结构化访谈,以深入探讨结构方程模型得出的结果。结果显示,员工对恢复体验的放松和掌握对其主观幸福感、组织公民行为和任务绩效有积极和显著的影响。在心理疏离、主观幸福感和任务绩效之间,以及控制和组织公民行为之间,都没有发现明显的关系。尽管如此,组织公民行为在恢复体验的三个维度和任务绩效之间起到了中介作用。本文提供了理论和实践意义。
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The effects of recovery experiences on hotel employees’ subjective well-being, organizational citizenship behavior, and task performance

Drawing upon the effort-recovery model and conservation of resources theory, we examine the mechanisms through which recovery experiences influence hotel workers’ subjective well-being, organizational citizenship behavior, and task performance. Following this, we conducted semi-structured interviews to delve deeper into the results obtained from structural equation modeling. Results show that employees’ relaxation and mastery over recovery experiences positively and significantly affected their subjective well-being, organizational citizenship behavior, and task performance. No significant relationship was found among psychological detachment, subjective well-being, and task performance, or between control and organizational citizenship behavior. Despite this, organizational citizenship behavior played a mediating role between the three dimensions of recovery experiences and task performance. Theoretical and practical implications are provided.

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来源期刊
International Journal of Hospitality Management
International Journal of Hospitality Management HOSPITALITY, LEISURE, SPORT & TOURISM-
CiteScore
21.20
自引率
9.40%
发文量
218
审稿时长
85 days
期刊介绍: The International Journal of Hospitality Management serves as a platform for discussing significant trends and advancements in various disciplines related to the hospitality industry. The publication covers a wide range of topics, including human resources management, consumer behavior and marketing, business forecasting and applied economics, operational management, strategic management, financial management, planning and design, information technology and e-commerce, training and development, technological developments, and national and international legislation. In addition to covering these topics, the journal features research papers, state-of-the-art reviews, and analyses of business practices within the hospitality industry. It aims to provide readers with valuable insights and knowledge in order to advance research and improve practices in the field. The journal is also indexed and abstracted in various databases, including the Journal of Travel Research, PIRA, Academic Journal Guide, Documentation Touristique, Leisure, Recreation and Tourism Abstracts, Lodging and Restaurant Index, Scopus, CIRET, and the Social Sciences Citation Index. This ensures that the journal's content is widely accessible and discoverable by researchers and practitioners in the hospitality field.
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