EXPLORING AI-BASED TECHNOLOGIES TO IMPROVE STUDENTS’ INSPIRATION IN STUDYING INTERCULTURAL COMMUNICATION - ONE OF THE COMPULSORY SUBJECTS AT THE FACULTY OF ENGLISH – HANOI OPEN UNIVERSITY

These days, chatbots play a crucial role in students' lives and are utilized in various settings. As a result, we are interested in integrating these tools into the teaching process to use their advantages, help and mentor students as they try to avoid problems like plagiarism, and primarily increase students' motivation. The qualitative and quantitative analysis methods have been applied, together with the documents, the result of research works of previous scholars, and results from the questionnaires obtained from 100 students (course 2021-2025) who have studied the subject of Intercultural Communication at the Faculty of English for the academic year 2022-2023. The purpose of this research is to investigate whether using an AI-based chatbot agent as a teaching tool makes students more motivated or not, evaluate the advantages and disadvantages of these conversational chatbots, show how vital chatbots may be for raising student motivation, and improve teaching techniques in the process of studying the subject of Intercultural Communication.