归因理论:理解服务质量、税收理解、制裁执行和税收遵从之间的关系

Siti Wardani, Rudy Kurniawan, H. Haryono
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摘要

税收是公民根据法律规定必须向政府缴纳的款项,是国家最大的收入来源。然而,在印尼,税收活动仍存在一些问题,包括纳税比率低和纳税遵从度低等。本研究旨在调查西加里曼丹省的服务质量、对税收的理解以及制裁措施的实施对纳税遵从度的影响。采用的研究方法是定量研究法,利用 IBM SPSS 程序处理数据,进行多元线性回归分析。原始数据是通过向拥有纳税人识别号(NPWP)并定期向税务机关报税(SPT)的人发放问卷收集的。研究结果表明,服务质量对纳税遵从度的影响不大,而对税收的理解和制裁措施的实施则对纳税遵从度有很大影响。通过提高服务质量、对税收的理解和实施制裁的有效性,可以提高纳税遵从度。这些研究结果为税务机关提高税收遵从度和增加总体税收收入提供了宝贵的启示。
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Teori Atribusi: Memahami Hubungan Kualitas Layanan, Pemahaman Perpajakan, Implementasi Sanksi dan Kepatuhan Pajak
Tax is a mandatory contribution made by citizens to the government in accordance with the provisions of the law, which is the largest source of income for the state. However, in Indonesia, there are still problems in tax activities, including low tax ratios and low levels of tax compliance. This research aims to investigate the influence of service quality, understanding of taxation, and implementation of sanctions on tax compliance in West Kalimantan Province. The research method used is quantitative with a multiple linear regression analysis approach using the help of the IBM SPSS program in processing the data. Primary data was collected through questionnaires distributed to people who have a Taxpayer Identification Number (NPWP) and regularly report Tax Returns (SPT) to the tax authority. The research results show that service quality does not have a significant effect on tax compliance, while understanding taxation and implementation of sanctions significantly influence tax compliance. The level of tax compliance can be increased by improving service quality, understanding of taxation, and the effectiveness of implementing sanctions. These findings provide valuable insights for tax authorities in improving tax compliance and increasing overall tax revenue.
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