消费者对影响者送礼的看法

André Marchand, Andrea Holler, Theresa Dünschede
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引用次数: 0

摘要

许多社交媒体影响者都会宣传他们从品牌那里收到的产品,这些产品的发送没有任何明确的义务,但目的是让影响者自愿为其代言。越来越多的品牌在寄送产品的同时,还附带赠送影响者可以但不必展示的礼品。例如,品牌香水可能会附赠鲜花、香槟和马卡龙。品牌希望通过这种精心制作的影响者礼品,引起影响者和消费者更多的好感。然而,精心制作的影响者馈赠也引发了对消费者看法的担忧。本研究通过四项实验表明,从影响者的可信度和品牌态度结果来看,影响者馈赠优于付费影响者营销,其原因在于品牌与影响者之间的商业关系表明双方付出了更多努力。然而,精心制作的礼物也会让人更强烈地感受到品牌的说服企图,从而导致对自愿展示精心制作礼物的影响者的信任度下降。如果精心制作的礼物是以品牌纪念日(如品牌周年纪念)为理由,则与劝说企图相关的负面影响可以得到缓解。
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Consumer perceptions of influencer gifting
Many social media influencers promote products they receive from brands, which send those items without any explicit obligations but with the objective of being endorsed voluntarily. With increasing frequency, brands send their products together with additional gifts that influencers can, but do not have to, display either. For example, a branded perfume might be complemented by additional gifts of flowers, champagne, and macarons. Through such elaborate influencer gifting, brands hope to elicit more favorable reactions from both influencers and consumers. However, elaborate influencer gifting also raises concerns about consumer perceptions. With four experiments, this research shows that influencer gifting is superior to paid influencer marketing in terms of influencer trustworthiness and brand attitude outcomes, which can be explained by the increased effort signaled in the business relationship between the brand and the influencer. However, elaborate gifting also can prompt stronger perceptions of a persuasive attempt by the brand, which can lead to decreased trust in influencers who display the elaborate gifts voluntarily. The negative effect linked to perceptions of a persuasive attempt can be mitigated if the elaborate gift is justified by a brand occasion, such as the brand's anniversary.
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