Influencing factors and action paths for public crisis governance performance improvement in digital twin cities

PurposeThrough the study, we identified four effective paths to improve governance performance and also found the key direction for future research on digital twin urban implementation of public crisis governance, i.e. how to find a balance between the cost and the effectiveness of governance.Design/methodology/approachA total of 22 urban public emergencies were selected based on key influencing factors, and four action paths to improve the performance of public crisis governance in digital twin cities were obtained using a fuzzy set qualitative comparative analysis model.FindingsThis paper identified digital twin technologies in urban public crisis governance, analyzed the key factors of public crisis governance in the digital twin city and proposed a path of action to improve the performance of public crisis governance in digital twin cities.Originality/valueThis study focuses on the influencing factors of public crisis governance in digital twin cities and the action paths to promote improved governance performance.