作为危机管理新框架的 READINESS:来自从业人员和学者的学术界-产业界综合专家见解

IF 3.1 Q1 COMMUNICATION Journal of Communication Management Pub Date : 2024-06-28 DOI:10.1108/jcom-02-2024-0034
Yan Jin, Brittany N. Shivers, Yijing Wang, W. Timothy Coombs, Toni G.L.A. van der Meer
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引用次数: 0

摘要

目的本研究通过危机传播学者和从业人员的专家意见,对 Jin 等人(2024 年)的新 READINESS 模型进行了初步的实证研究。设计/方法/途径对 30 名危机传播专家进行了探索性定量在线调查。我们的参与者包括危机传播智囊团的成员,该智囊团是一个成熟的危机思想领袖网络(Jin,2023 年)。主要发现包括:危机 "准备就绪 "具有双重性,既是过程也是结果;复原力既是过程也是结果;准备就绪是 "准备就绪 "的先决条件。在 "准备就绪 "和 "有备无患 "之间出现了一个关键的区别,前者被视为一种心态,而后者被视为有形的工具、培训和规划。我们希望研究结果能够帮助我们了解危机准备就绪程度的指标,并开发危机准备就绪程度测量工具,使组织能够更有效地管理危机。
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READINESS as a new framework for crisis management: academic-industry integrated expert insights from practitioners and scholars

Purpose

The study provides an initial empirical examination of Jin et al.’s (2024) new READINESS model through the expert opinions of crisis communication academics and practitioners. Through this examination, the goal is to understand crisis READINESS and how it relates to other key concepts in the crisis literature, such as preparedness and resilience.

Design/methodology/approach

An exploratory quantitative online survey of 30 experts in crisis communication was conducted. Our participant pool consisted of members from the Crisis Communication Think Tank, which is an established crisis thought leadership network (Jin, 2023). Data collection took place in November and December 2023.

Findings

Key findings include the dual nature of crisis READINESS as both a process and an outcome, resilience as both a process and an outcome, and preparedness as an antecedent to READINESS. A key distinction between READINESS and preparedness emerged with the former conceived of as a mindset and the latter conceived of as physical tools, training and planning.

Originality/value

Preparedness and resilience alone are not enough to effectively manage crises and risks, and given this, it is important to study READINESS as a concept beyond (yet connected to) preparedness and resilience. It is our hope that the findings can lead to understanding indicators of crisis READINESS and developing crisis READINESS measurement tools which can equip organizations to more effectively manage crises.

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来源期刊
CiteScore
5.40
自引率
6.50%
发文量
29
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