欺骗性营销研究五十年:系统回顾与未来研究议程

Emma G. Welch, John M. Galvan
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引用次数: 0

摘要

欺骗性营销行为一直是影响营销交流和政府机构的一个长期而棘手的挑战。尽管此前已经出现了深入探讨欺骗性营销行为各个多方面领域的综述,但目前的综述寻求的是一种更加全面的视角。通过对同行评审的期刊论文(n = 92)进行详尽的系统回顾,当前工作的目标有三个方面:(1)回顾并整合现有研究,(2)确定共同主题以制定一个全面的欺骗框架,以及(3)规划未来的研究途径。为了实现这一目标,我们对文献进行了回顾,以确定欺骗性营销 50 年演变过程中的关键时期,其中发现了几个值得注意的问题:定义不断演变、理论基础深度不够以及构建多样性的广度。在给出欺骗性营销的明确定义后,我们提出了一个新的框架,以专题方法(广告、道德与公共政策、欺骗性营销策略、隐蔽营销传播)为基础,结合外生因素(后真相现象、影响接近性、社会共识和交换类型)来审视欺骗性文献。未来的研究与新的稳健框架相辅相成,希望当前的研究能够指导未来的研究人员共同拓展欺骗性营销研究的领域。
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Fifty years of deceptive marketing research: A systematic review and future research agenda
Deceptive marketing practices have continued to emerge as a persistent and difficult challenge that affects marketing exchanges and government agents alike. While thorough reviews have previously emerged to explore each of the multifaceted areas of deceptive marketing practices, the current review seeks a more holistic perspective. Utilizing an exhaustive systematic review of peer‐reviewed journal articles (n = 92), the goal of the current work is threefold: (1) review and integrate existing research, (2) identify common themes to develop a comprehensive framework for deception, and (3) map future avenues for research. To accomplish this, the literature was reviewed to identify specific eras pivotal to the 50‐year evolution of deceptive marketing, which revealed several notable observations: a continuously evolving definition, an insufficient depth of theoretical underpinnings, and a vast breadth of construct diversity. After providing a clear definition for deceptive marketing, a new framework is proposed to view the deception literature based on a thematic approach (advertising, ethics & public policy, deceptive marketing tactics, covert marketing communication) encompassed by exogenous factors (posttruth phenomena, impact proximity, social consensus, and exchange type). Future research accompanies the new robust framework in the hopes that the current research will guide future researchers in expanding the domain of deceptive marketing research cohesively.
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