Beril Bulat, Hannah Wang, Stephen Fujimoto, Seth Frey
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The psychology of volunteer moderators: Tradeoffs between participation, belonging, and norms in online community governance
Online communities rely on effective governance for success, and volunteer moderators are crucial for ensuring such governance. Despite their significance, much remains to be explored in understanding the relationship between community governance processes and moderators’ psychological experiences. To bridge this gap, we conducted an online survey with over 600 moderators from Reddit communities, exploring the link between different governance strategies and moderators’ needs and motivations. Our investigation reveals a contrast to conventional views on democratic governance within online communities. While participatory processes are associated with higher levels of perceived fairness, they are also linked with reduced feelings of community belonging and lower levels of institutional acceptance among moderators. Our findings challenge the assumption that greater democratic involvement unequivocally leads to positive community outcomes, suggesting instead that more centralized governance approaches can also positively affect moderators’ psychological well-being and, by extension, community cohesion and effectiveness.
期刊介绍:
New Media & Society engages in critical discussions of the key issues arising from the scale and speed of new media development, drawing on a wide range of disciplinary perspectives and on both theoretical and empirical research. The journal includes contributions on: -the individual and the social, the cultural and the political dimensions of new media -the global and local dimensions of the relationship between media and social change -contemporary as well as historical developments -the implications and impacts of, as well as the determinants and obstacles to, media change the relationship between theory, policy and practice.