{"title":"狭窄空间中最繁忙的店铺：幽灵厨房能否优化咖啡店的效率？","authors":"Yue Zhu, Mansha Pi, Xiaoyi Zhu, Karen Byrd","doi":"10.1177/21649987241270419","DOIUrl":null,"url":null,"abstract":"This case study describes a common foodservice business dilemma related to service inefficiency. Service inefficiency is typically multi-factorial, and operators need to reflect on several internal and external aspects to make needed changes. Therefore, this case aims to provide an analysis that includes aspects of various stakeholders, technology-involved business operation decisions, and service innovation solutions to diminish the negative effect of service inefficiency at a university-based coffee shop. The case describes possible solutions that connect the current trend of the ghost kitchen phenomenon with the technological evolvement of autonomous food delivery robots.","PeriodicalId":515966,"journal":{"name":"Journal of Hospitality & Tourism Cases","volume":"52 3","pages":""},"PeriodicalIF":0.0000,"publicationDate":"2024-08-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":"{\"title\":\"Busiest Store in a Cramped Space: Can a Ghost Kitchen Optimize Coffee Shop Efficiency?\",\"authors\":\"Yue Zhu, Mansha Pi, Xiaoyi Zhu, Karen Byrd\",\"doi\":\"10.1177/21649987241270419\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"This case study describes a common foodservice business dilemma related to service inefficiency. Service inefficiency is typically multi-factorial, and operators need to reflect on several internal and external aspects to make needed changes. Therefore, this case aims to provide an analysis that includes aspects of various stakeholders, technology-involved business operation decisions, and service innovation solutions to diminish the negative effect of service inefficiency at a university-based coffee shop. The case describes possible solutions that connect the current trend of the ghost kitchen phenomenon with the technological evolvement of autonomous food delivery robots.\",\"PeriodicalId\":515966,\"journal\":{\"name\":\"Journal of Hospitality & Tourism Cases\",\"volume\":\"52 3\",\"pages\":\"\"},\"PeriodicalIF\":0.0000,\"publicationDate\":\"2024-08-09\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"0\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"Journal of Hospitality & Tourism Cases\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://doi.org/10.1177/21649987241270419\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"\",\"JCRName\":\"\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"Journal of Hospitality & Tourism Cases","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1177/21649987241270419","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
Busiest Store in a Cramped Space: Can a Ghost Kitchen Optimize Coffee Shop Efficiency?
This case study describes a common foodservice business dilemma related to service inefficiency. Service inefficiency is typically multi-factorial, and operators need to reflect on several internal and external aspects to make needed changes. Therefore, this case aims to provide an analysis that includes aspects of various stakeholders, technology-involved business operation decisions, and service innovation solutions to diminish the negative effect of service inefficiency at a university-based coffee shop. The case describes possible solutions that connect the current trend of the ghost kitchen phenomenon with the technological evolvement of autonomous food delivery robots.
京公网安备 11010802042870号
京ICP备2023020795号-1
分享
求助内容：
应助结果提醒方式：
扫码关注我们
