工作中视频会议疲劳的背后

IF 7.9 3区 管理学 Q1 Computer Science Business & Information Systems Engineering Pub Date : 2024-08-07 DOI:10.1007/s12599-024-00874-7
Olga Abramova, Margarita Gladkaya
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引用次数: 0

摘要

视频会议(VC)应用的一个显著特点--自我视图(又称数字镜像)--被视为用户声音疲惫背后的潜在原因。这项工作借鉴了技术压力研究和客观自我意识理论,并提出将交流角色(发送方与接收方)作为交互变量。我们报告了两项针对欧洲员工(n1 = 176,n2 = 253)的研究结果,研究时滞为一年。在接收信息时,即在倾听他人说话时,越是频繁地自我审视,越会通过公众自我意识的增强间接增加负面情绪(研究 1 & 2)和疲惫感(研究 2)。以信息发送者的身份进行自我观察,如作为在线主持人,也会增加公众的自我意识,但其总体影响的危害性较小。至于个体差异,倾向于公众自我意识的用户更关注其他虚拟中心参与者对他们的看法。性别效应不明显。
本文章由计算机程序翻译,如有差异,请以英文原文为准。

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Behind Videoconferencing Fatigue at Work

A remarkable peculiarity of videoconferencing (VC) applications – the self-view – a.k.a. digital mirror, is examined as a potential reason behind the voiced exhaustion among users. This work draws on technostress research and objective self-awareness theory and proposes the communication role (sender vs. receiver) as an interaction variable. We report the results of two studies among European employees (n1 = 176, n2 = 253) with a one-year time lag. A higher frequency of self-view in a VC when receiving a message, i.e., listening to others, indirectly increases negative affect (study 1 & 2) and exhaustion (study 2) via the increased state of public self-awareness. Self-viewing in the role of message sender, e.g., as an online presenter, also increases public self-awareness, but its overall effects are less harmful. As for individual differences, users predisposed to public self-consciousness were more concerned with how other VC participants perceived them. Gender effects were insignificant.

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来源期刊
Business & Information Systems Engineering
Business & Information Systems Engineering 工程技术-计算机:信息系统
CiteScore
11.30
自引率
7.60%
发文量
44
审稿时长
3.0 months
期刊介绍: BISE (Business & Information Systems Engineering) is an international scholarly journal that undergoes double-blind peer review. It publishes scientific research on the effective and efficient design and utilization of information systems by individuals, groups, enterprises, and society to enhance social welfare. Information systems are viewed as socio-technical systems involving tasks, people, and technology. Research in the journal addresses issues in the analysis, design, implementation, and management of information systems.
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