Digital social support among educators in social media: An international comparative study of tweets and replies in #teachertwitter and #twlz

Asking questions on social media acts as a stimulus for professional learning among educators, while the answers can offer them valuable resources. Framed by the concept of digital social support and using a cross-cultural comparative approach, we investigate what type of digital social support educators seek when using educational social media spaces, and what they receive from other users who answer their questions. Analyzing 2,274 tweets and 2,020 replies from two hashtags popular among German and US teachers, #twlz and #teachertwitter, we find that educators mainly seek instrumental support (e.g. materials). Yet what is being sought influences the likelihood of getting the desired response, not the user's characteristics. Differences emerge between the two hashtags in the kinds of support educators seek and the way educators respond to requests. The findings highlight the need for educators to possess digital competencies to fully utilize social media spaces.