复合危机传播与家庭准备:研究证据类型和危机信息疲劳的影响

IF 2.6 3区 管理学 Q3 MANAGEMENT Journal of Contingencies and Crisis Management Pub Date : 2024-08-15 DOI:10.1111/1468-5973.12609
Khairul Islam, Pradeep Sopory, Matthew W. Seeger
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引用次数: 0

摘要

现有的危机管理研究主要从单一事件的角度来研究危机传播,而本研究则为复合危机的传播提供了初步证据。为此,我们在美国居民(N = 670)中进行了一项具有全国代表性的调查实验,以研究复合危机事件的传播对信息疲劳和家庭准备的影响。研究没有发现复合危机传播对信息引发的危机疲劳和家庭准备意向的负面影响。额外的分析表明,复合危机事件信息的影响取决于参与者过去的危机经历水平、过去的危机准备程度、从过去的危机中积累的疲劳以及所提供的证据类型。我们的研究结果表明,过去危机经历较多的人表现出较高的危机信息疲劳和较强的家庭准备意向。但是,在解释这些结果时需要谨慎。可能由于 COVID-19 大流行病的持续影响,受访者对复合危机准备和单一危机准备的认识缺乏清晰的概念。
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Compound crisis communication and household preparedness: Examining the effects of evidence type and crisis message fatigue

While existing crisis management research primarily approaches crisis communication from a single-event perspective, this study provides initial evidence for communication about compound crises. To this purpose, we conducted a nationally representative survey experiment among U.S. residents (N = 670) to examine the effects of communication about compound crisis events on message fatigue and household preparedness. The study did not find support for the negative effects of communication about compound crises on message-induced crisis fatigue and household preparedness intention. An additional analysis revealed that effects of the messages about compound crisis events are contingent upon the participants' level of past crisis experience, past crisis preparedness, accumulated fatigue from previous crises, and the type of evidence presented. Our findings revealed that individuals with higher past crisis experience exhibited higher crisis message fatigue and greater household preparedness intention. However, caution is warranted when interpreting these findings. The respondents' perceived distinction between compound and single crisis preparedness lacked conceptual clarity, possibly due to the ongoing influence of the COVID-19 pandemic.

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来源期刊
CiteScore
5.40
自引率
12.90%
发文量
51
期刊介绍: The Journal of Contingencies and Crisis Management is an invaluable source of information on all aspects of contingency planning, scenario analysis and crisis management in both corporate and public sectors. It focuses on the opportunities and threats facing organizations and presents analysis and case studies of crisis prevention, crisis planning, recovery and turnaround management. With contributions from world-wide sources including corporations, governmental agencies, think tanks and influential academics, this publication provides a vital platform for the exchange of strategic and operational experience, information and knowledge.
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