公民机构中的情感资本:通过愤怒对抗行政负担

IF 5.2 1区 管理学 Q1 POLITICAL SCIENCE Journal of Public Administration Research and Theory Pub Date : 2024-08-14 DOI:10.1093/jopart/muae017
Merete Monrad
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引用次数: 0

摘要

有关行政负担的文献主要集中在认知、物质和社会资源方面,对情感策略和过程基本上没有进行探讨。本研究通过阐述 Illouz(2007 年)在公民代理背景下的情感资本概念,开始填补这一研究空白。文章利用情感资本的概念来分析索赔人在应对行政负担时的愤怒情绪,研究的问题是:当遇到行政负担时,公民如何理解和处理表达愤怒情绪的潜在利益和风险?文章以丹麦就业中心的人种学实地调查为基础,采访了 71 名申请人,并观察了个案工作者与申请人之间的 10 次对话。文章表明,情感资本是调节行政负担体验和应对行政负担的一种资源,从而有助于从理论上说明情感在公民与国家的接触中的作用。
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Emotional capital in citizen agency: Contesting administrative burden through anger
The literature on administrative burden has focused on cognitive, material, and social resources, leaving emotional strategies and processes largely unexplored. This study begins to address this research gap by elaborating Illouz’ (2007) concept of emotional capital in the context of citizen agency. The article uses the concept emotional capital to analyze claimant anger in response to administrative burdens examining the question: how do citizens understand and maneuver the potential benefits and risks of expressing their anger when experiencing administrative burdens? The article is based on ethnographic fieldwork in Danish job centers involving interviews with 71 claimants and observations of 10 conversations between caseworkers and claimants. The article contributes to theorize the role of emotions in citizen-state encounters by showing that emotional capital works as a resource moderating the experience of and coping with administrative burden
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来源期刊
CiteScore
8.50
自引率
11.90%
发文量
46
期刊介绍: The Journal of Public Administration Research and Theory serves as a bridge between public administration or public management scholarship and public policy studies. The Journal aims to provide in-depth analysis of developments in the organizational, administrative, and policy sciences as they apply to government and governance. Each issue brings you critical perspectives and cogent analyses, serving as an outlet for the best theoretical and research work in the field. The Journal of Public Administration Research and Theory is the official journal of the Public Management Research Association.
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