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How to organize in turbulence: Arrangements and pathways for robust governance 如何在动荡中组织:稳健治理的安排和途径
IF 4.2 1区 管理学 Q1 POLITICAL SCIENCE Pub Date : 2025-01-17 DOI: 10.1093/jopart/muae027
Marta Micacchi, Maria Cucciniello, Benedetta Trivellato, Daniela Cristofoli, Alex Turrini, Giovanni Valotti, Greta Nasi
Robustness has recently taken center stage as an emerging paradigm to cope with turbulence and “build back better” toward new normalcy. Existing literature has shown how robust governance, with its mix of flexible adaptation and proactive innovation, is well-suited to addressing turbulence. However, there remains a gap in understanding the empirical variations within robust governance arrangements. In this article, we address three questions: how (1) structures, (2) coordination mechanisms, and (3) leadership are designed and unfold in robust governance. Through a qualitative approach grounded in case studies, interviews, and archival data, we provide evidence from six Italian regions, examining how they addressed the challenges of the COVID-19 vaccination campaign. Results enable the formulation of propositions about organizational arrangements in robust governance, in addition to suggesting competing pathways for flexible adaptation and proactive innovation.
稳健性作为一种应对动荡、“更好地重建”、迈向新常态的新兴范式,最近已成为人们关注的焦点。现有文献表明,结合了灵活适应和主动创新的稳健治理非常适合解决动荡问题。然而,在理解稳健治理安排中的经验差异方面仍然存在差距。在本文中,我们讨论了三个问题:如何(1)结构,(2)协调机制,以及(3)在健壮的治理中如何设计和展开领导。通过基于案例研究、访谈和档案数据的定性方法,我们提供了来自意大利六个地区的证据,研究了它们如何应对COVID-19疫苗接种运动的挑战。研究结果不仅为灵活适应和主动创新提供了竞争途径,还能够提出关于稳健治理中组织安排的命题。
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引用次数: 0
Inside the Digital State: Frontline Work in the Context of Digital Layering 数字状态内部:数字分层背景下的一线工作
IF 4.2 1区 管理学 Q1 POLITICAL SCIENCE Pub Date : 2025-01-11 DOI: 10.1093/jopart/muaf001
Anne Mette Møller
Following decades of incremental digital development, public agencies today are permeated by a plethora of digital systems and tools. Transcending the dominant focus on individual technologies in extant literature, this study introduces the concept of “digital layering” to capture the characteristics of this setting and develop a unique contextualized understanding of frontline work in the digital age. Drawing on extensive ethnographic fieldwork in The Danish Agricultural Agency and the Danish Tax Agency, the study shows that digital layering creates a context for frontline work characterized by the experience of complexity, fragmentation, and instability or fragility of digital technologies, which deeply affects both backstage tasks and public encounters. In response, frontline workers employ a range of compensatory practices in the organizational backstage, including workarounds, temporal flexibility and collaborative IT support, and take on new organizational roles as “digital janitors” and “digital liaisons” to fix errors and raise awareness of the consequences of higher-level decision-making on the ground. During public encounters, they avoid or take precautionary measures when using digital tools and engage in digital detective work on behalf of citizens. Conceptualized as “digital repair work”, these compensatory practices and roles are aimed at protecting professional and bureaucratic values such as efficiency, transparency, responsiveness, and trustworthiness. The study results in a novel theoretical framework to guide future inquiry into digital layering and its implications for (frontline) work and organizations, including employee well-being, the continued enactment of professional and bureaucratic values, and citizens’ trust in government.
经过几十年的数字发展,今天的公共机构充斥着大量的数字系统和工具。超越现有文献中对个别技术的主要关注,本研究引入了“数字分层”的概念,以捕捉这一环境的特征,并对数字时代的一线工作形成独特的语境化理解。根据丹麦农业局和丹麦税务局广泛的民族志实地调查,该研究表明,数字分层为前线工作创造了一个背景,其特点是数字技术的复杂性、碎片性、不稳定性或脆弱性,这深刻地影响了后台任务和公众接触。作为回应,一线员工在组织后台采用了一系列补偿性做法,包括变通办法、时间灵活性和协作性IT支持,并承担了“数字看门人”和“数字联络员”等新的组织角色,以修复错误并提高对高层决策的后果的认识。在公众接触中,他们在使用数字工具时避免或采取预防措施,并代表公民从事数字侦探工作。概念化为“数字修复工作”,这些补偿性实践和角色旨在保护专业和官僚价值观,如效率、透明度、响应性和可信度。该研究得出了一个新的理论框架,用于指导未来对数字分层及其对(一线)工作和组织的影响的研究,包括员工福利、专业和官僚价值观的持续制定以及公民对政府的信任。
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引用次数: 0
Cross-Sector Collaboration In Cities: Learning Journey Or Blame Game? 城市跨部门合作:学习之旅还是指责游戏?
IF 4.2 1区 管理学 Q1 POLITICAL SCIENCE Pub Date : 2025-01-07 DOI: 10.1093/jopart/muae026
Santiago Pulido-Gómez, Jorrit de Jong, Jan W Rivkin
The success of cross-sector collaborations (CSCs) in cities is mixed, and important questions remain about what distinguishes effective from ineffective collaborations. This comparative case study examined nine CSCs in three U.S. cities covering three public policy areas: education, economic development, and public safety. Nine group interviews, 110 individual interviews, and analysis of archival documents revealed common patterns, allowing us to build grounded theory about the roots of CSC success. We propose that how a collaboration responds to setbacks plays a crucial role. Success arises in collaborations that respond to setbacks with a process of mutual learning, in which participants come to anticipate each other’s actions, devise new ways of apportioning labor, and approach problems collectively. In contrast, failure follows when setbacks lead collaborations into a process of mutual blaming. No single mode of network governance is especially associated with success, but more successful collaborations tend to be characterized by adaptability concerning governance mode. Mutual learning appears to be facilitated by a few key actions: building on prior relationships, relying on trusted key participants, engaging with the community, using data to advantage, and investing in joint problem-solving. Our findings suggest that collaborative leaders in public, private, and nonprofit organizations should emphasize these key actions to enable collaboration and facilitate mutual learning.
城市中跨部门合作(CSCs)的成功参差不齐,区分有效合作与无效合作的重要问题仍然存在。本比较案例研究考察了美国三个城市的九个社区服务中心,涵盖三个公共政策领域:教育、经济发展和公共安全。9个小组访谈,110个个人访谈,以及对档案文件的分析揭示了共同的模式,使我们能够建立关于CSC成功根源的基础理论。我们认为,合作如何应对挫折起着至关重要的作用。成功产生于通过相互学习的过程来应对挫折的合作,在这个过程中,参与者开始预测彼此的行动,设计分配劳动力的新方法,并集体解决问题。相反,当挫折导致合作陷入相互指责的过程时,失败就随之而来了。没有一种网络治理模式与成功特别相关,但更成功的协作往往具有治理模式的适应性。相互学习似乎可以通过一些关键行动来促进:建立先前的关系,依赖可信任的关键参与者,与社区互动,利用数据优势,以及投资共同解决问题。我们的研究结果表明,公共、私人和非营利组织的合作领导者应该强调这些关键行动,以实现合作和促进相互学习。
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引用次数: 0
Compliance under distrust: Do people comply less when they feel distrusted? 不信任下的服从:当人们感到不被信任时,他们会更少服从吗?
IF 4.2 1区 管理学 Q1 POLITICAL SCIENCE Pub Date : 2024-12-17 DOI: 10.1093/jopart/muae025
Juan P Mendoza, Jacco L Wielhouwer
Several studies indicate that people are less compliant when they feel distrusted. This can pose a challenge for public administration, as some forms of control may signal distrust towards people and could undermine their motivation to comply. In this study, we question whether feeling distrusted is necessarily negative for compliance. In two experiments on tax compliance (N =239), we examine the case in which the individual is distrusted by the authority. Mediation analyses indicate that distrust reduces opportunism, and this is in turn associated with higher compliance. In a survey experiment on compliance with COVID-19 rules (N =590), we examine the case in which the individual’s group is distrusted by other members of society. A mediation analysis indicates that distrust increases opportunism, but only for participants who already see themselves as less compliant than average, and this is in turn associated with a lower willingness to comply in the near future. These findings challenge the notion that distrust necessarily leads to retaliation or negative reciprocity, and indicate that the cautious communication of distrust may even be positive in some cases.
几项研究表明,当人们感到不被信任时,他们就不那么顺从了。这可能对公共行政构成挑战,因为某些形式的控制可能表明对人民的不信任,并可能破坏他们遵守的动机。在这项研究中,我们质疑感觉不被信任是否一定是消极的依从性。在两个关于税务合规的实验中(N =239),我们研究了个人不被当局信任的情况。中介分析表明,不信任减少了机会主义,而这反过来又与更高的依从性相关。在一项关于遵守COVID-19规则的调查实验中(N =590),我们研究了个人所在群体不受社会其他成员信任的情况。一项中介分析表明,不信任会增加机会主义,但这只适用于那些已经认为自己比平均水平更不听话的参与者,而这反过来又与近期更低的服从意愿有关。这些发现挑战了不信任必然导致报复或消极互惠的观念,并表明在某些情况下,不信任的谨慎沟通甚至可能是积极的。
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引用次数: 0
The professional profile, competence, and responsiveness of senior bureaucrats: a paired survey experiment with citizens and elite respondents 高级官僚的职业形象、能力和反应能力:公民和精英受访者的配对调查实验
IF 4.2 1区 管理学 Q1 POLITICAL SCIENCE Pub Date : 2024-11-19 DOI: 10.1093/jopart/muae024
Jostein Askim, Tobias Bach, Kristoffer Kolltveit
How do the professional backgrounds of senior bureaucrats affect their competence and political responsiveness? This article fills a gap by examining these questions in a meritocratic context that accommodates nuanced but potentially consequential variations in the recruitment of senior bureaucrats. Using a paired survey experiment with citizens, representatives, and administrators in Norway, the article demonstrates that agency heads are perceived as less competent and – to a lesser extent – more politically responsive if their profile deviates from the meritocratic ideal of the career civil servant with mission-specific expertise. The article also compares perceptions between groups of stakeholders, filling another gap in the literature. Treatment effects go in the same direction across groups, but the results reveal a mismatch between popular and insider perceptions of bureaucracy: whereas citizens are practically indifferent, administrators are deeply concerned about the competence of an agency head who is a former politician rather than a career bureaucrat. Perceptions of substantive expertise are more aligned: all stakeholder groups view agency heads with mission-specific expertise as more competent and less politically responsive than generalists. Overall, the results demonstrate that variations in who is recruited to senior bureaucrat positions may either strengthen or undermine stakeholders’ views on good governance.
高级官员的专业背景如何影响他们的能力和政治反应能力?本文填补了这一空白,在任人唯贤的背景下对这些问题进行了研究,其中考虑到了高级官员招聘过程中细微但可能产生影响的变化。通过对挪威的公民、代表和行政人员进行配对调查实验,文章证明,如果机构负责人的形象偏离了具有特定任务专长的职业公务员这一任人唯贤的理想,那么他们的能力就会被认为较弱,而在较小程度上,他们的政治反应能力会被认为较强。文章还比较了不同利益相关者群体的看法,填补了文献中的另一个空白。不同群体之间的处理效果方向相同,但结果显示,民众和内部人士对官僚机构的看法不一致:公民实际上无动于衷,而行政人员却对曾是政治家而非职业官僚的机构负责人的能力深感担忧。对实务专长的看法则更为一致:所有利益相关群体都认为,与通才相比,具有特定任务专长的机构负责人更称职,政治反应能力更弱。总之,研究结果表明,高级官僚职位招聘人选的不同可能会加强或削弱利益相关者对善治的看法。
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引用次数: 0
A reputational perspective on structural reforms: How media reputations are related to the structural reform likelihood of public agencies 从声誉角度看结构性改革:媒体声誉与公共机构结构改革可能性的关系
IF 4.2 1区 管理学 Q1 POLITICAL SCIENCE Pub Date : 2024-11-14 DOI: 10.1093/jopart/muae023
Jan Boon, Jan Wynen, Koen Verhoest, Walter Daelemans, Jens Lemmens
Despite recurrent observations that media reputations of agencies matter to understand their reform experiences, no studies have theorized and tested the role of sentiment. This study uses novel and advanced BERT language models to detect attributions of responsibility for positive/negative outcomes in media coverage towards 14 Flemish (Belgian) agencies between 2000-2015 through supervised machine learning, and connects these data to the Belgian State Administration Database on the structural reforms these agencies experienced. Our results reflect an inverted U-shaped relationship: more negative reputations increase the reform likelihood of agencies, yet up to a certain point at which the reform likelihood drops again. Variations in positive and neutral reputational signals do not impact the reform likelihood of agencies. Our study contributes to understanding the role of reputation as an antecedent of structural reforms. Complementing and enriching existing perspectives, the paper shows how the sentiment in reputational signals accumulates and informs political-administrative decision-makers to engage in structural reforms.
尽管经常观察到媒体对机构声誉的报道对了解其改革经验很重要,但还没有研究对情感的作用进行理论分析和测试。本研究使用新颖、先进的 BERT 语言模型,通过监督机器学习检测 2000-2015 年间媒体对 14 个佛兰德(比利时)机构报道中正面/负面结果的责任归属,并将这些数据与比利时国家行政机构数据库中有关这些机构所经历的结构性改革的数据连接起来。我们的结果反映了一种倒 U 型关系:负面声誉越多,机构改革的可能性就越大,但到了一定程度,改革的可能性又会下降。正面和中性声誉信号的变化不会影响机构改革的可能性。我们的研究有助于理解声誉作为结构改革先决条件的作用。作为对现有观点的补充和丰富,本文展示了声誉信号中的情绪是如何累积起来并影响政治-行政决策者进行结构改革的。
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引用次数: 0
Making Administrative Work Matter in Public Service Delivery: A Lens for Linking Practice with the Purpose of Office 让行政工作在提供公共服务中发挥作用:将实践与办公室宗旨联系起来的视角
IF 4.2 1区 管理学 Q1 POLITICAL SCIENCE Pub Date : 2024-11-04 DOI: 10.1093/jopart/muae022
Kirstine Karmsteen
Among the general public as well as in the scientific literature, administrative work is widely associated with heavy bureaucratic procedures that are disconnected from serving clients. Less is said and written about the importance of administrative work in delivering public service. Drawing on a relational theoretical approach and based on an ethnographic field study in two municipal child welfare units in Denmark (including 38 days of observations and 30 interviews), this study shows how administrative work plays three key functions in various accountability relations, and that these functions aid street-level bureaucrats in mastering the complexities of their work. The study offers a theoretical framework that delineates the functions of administrative work in complex street-level practice. By demonstrating how administrative work may contribute positively to fulfilling the purposes of street-level work, this study contributes to developing our understanding of administrative work as an invaluable part of street-level work and provides a more nuanced foundation for future studies on the virtues and issues of administrative work.
在公众和科学文献中,行政工作被广泛地与繁琐的官僚程序联系在一起,与服务对象脱节。关于行政工作在提供公共服务方面的重要性,人们谈论和撰写的较少。本研究采用关系理论方法,基于对丹麦两个市级儿童福利机构的人种学实地研究(包括 38 天的观察和 30 次访谈),展示了行政工作如何在各种问责关系中发挥三种关键功能,以及这些功能如何帮助街道一级的官僚掌握其工作的复杂性。本研究提供了一个理论框架,描述了行政工作在复杂的街道实践中的功能。通过展示行政工作如何为实现街道工作的目的做出积极贡献,本研究有助于加深我们对行政工作作为街道工作宝贵组成部分的理解,并为今后研究行政工作的优点和问题提供了更加细致入微的基础。
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引用次数: 0
Gendered Administrative Burden: Regulating Gendered Bodies, Labor, and Identity 性别化的行政负担:规范性别身体、劳动和身份
IF 4.2 1区 管理学 Q1 POLITICAL SCIENCE Pub Date : 2024-10-23 DOI: 10.1093/jopart/muae021
Pamela Herd, Donald Moynihan
Gendered burdens are experiences of coercive and controlling state actions that directly regulate gendered bodies, labor, and identity. It’s not simply about preventing access to rights and benefits, it’s about control and coercion. Gendered burdens generate gender inequality through four mechanisms. First, administrative burdens regulate reproductive bodies, legitimating the state’s direct control over reproductive health care, including abortions, with consequent implications for peoples’ health. Second, burdens require reproductive labor, shifting unpaid and underpaid reproductive labor onto women as the policies that support such labor tend to have high administrative burden that impede access. Third, gendered burdens restrict reproductive labor, impeding the right to provide such care labor with dignity, by exerting control over how, and sometimes whether, care is performed, including in rights-granting venues, like redistributive benefits, and rights-depriving venues, like the supervision of families by child protective services. Fourth, burdens regulate gendered identities, reinforcing heteronormative and cis-normative constructions of gender, including by directly controlling gender identification. While gendered burdens are not only experienced by women, they are most strongly applied to poor and racially marginalized groups of women. These claims provide a basis for public administration scholarship to connect with feminist theory by illustrating the centrality of administrative processes and related experiences to structural patterns of inequality.
性别化负担是国家强制和控制行为的体验,这些行为直接规范了性别化的身体、劳动和身份。它不仅仅是阻止获得权利和福利,而是控制和胁迫。性别负担通过四种机制产生性别不平等。首先,行政负担对生殖身体进行管理,使国家对包括堕胎在内的生殖保健的直接控制合法化,从而对人们的健康产生影响。第二,负担要求生殖劳动,将无报酬和报酬不足的生殖劳动转嫁到妇女身上,因为支持这种劳动的政策往往具有很高的行政负担,阻碍了妇女获得生殖服务。第三,性别负担限制了生育劳动,通过控制如何(有时是是否)提供护理,包括在再分配福利等赋予权利的场所和儿童保护服务机构对家庭的监督等剥夺权利的场所,阻碍了有尊严地提供此类护理劳动的权利。第四,负担规范了性别身份,强化了异性恋和顺性别规范的性别建构,包括直接控制性别认同。虽然性别负担并非只有妇女才会经历,但对贫困妇女和种族边缘化妇女群体的影响最大。这些主张为公共行政学术研究提供了与女权主义理论相联系的基础,说明了行政程序和相关经验对结构性不平等模式的核心作用。
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引用次数: 0
Procedural Politicking for What? Bureaucratic Reputation and Democratic Governance 程序性政治为了什么? 官僚声誉与民主治理
IF 4.2 1区 管理学 Q1 POLITICAL SCIENCE Pub Date : 2024-10-07 DOI: 10.1093/jopart/muae020
Joohyung Park
As the bureaucratic policymaking process has frequently deviated from conventional procedures contemplated by administrative law statutes, recent research suggests that bureaucrats strategically use rulemaking procedures to pursue their own goals and circumvent political interventions. However, the literature has often neglected implementation issues that bureaucrats confront in the policymaking process. Building on a bureaucratic reputation perspective that explicitly recognizes bureaucrats’ concern for implementation failure and reputational damage, this study examines when and why U.S. federal agencies issue rules without prior notice and comment instead of proposing rules through the conventional notice-and-comment process. Using logistic regressions with fixed effects, based on over 16,000 rules published between 2000 and 2020, we find that agencies are more likely to solicit prior public comment when making more complex and stringent rules. However, they tend to bypass it when making new rules and joint rules with other agencies. This study also shows that the positive effect of rule stringency on agencies’ use of the conventional notice-and-comment process tends to be more pronounced in agencies with higher proportions of professional bureaucrats. Overall, our findings indicate that bureaucrats’ choices of rulemaking procedures might be shaped by their incentives to prevent implementation failure and preserve agency reputation, which can be compatible with the norms of democratic governance.
由于官僚决策过程经常偏离行政法法规所设想的常规程序,最近的研究表明,官僚战略性地利用规则制定程序来追求自己的目标并规避政治干预。然而,这些文献往往忽视了官僚在决策过程中面临的执行问题。本研究从官僚声誉的角度出发,明确认识到官僚对执行失败和声誉受损的担忧,考察了美国联邦机构何时以及为何在没有事先通知和评论的情况下发布规则,而不是通过传统的通知和评论程序提出规则。基于 2000 年至 2020 年间发布的 16,000 多条规则,我们使用带有固定效应的逻辑回归,发现在制定更复杂、更严格的规则时,机构更有可能事先征求公众意见。然而,在制定新规则和与其他机构联合制定规则时,他们往往会绕过这一环节。本研究还表明,在专业官僚比例较高的机构中,规则的严格性对机构使用传统的通知-评论程序的积极影响往往更为明显。总之,我们的研究结果表明,官僚对规则制定程序的选择可能受其防止执行失败和维护机构声誉的动机的影响,这可能与民主治理的规范相一致。
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引用次数: 0
Will trust move mountains? Fostering radical ideas in public organizations 信任能移山吗?在公共组织中培养激进思想
IF 4.2 1区 管理学 Q1 POLITICAL SCIENCE Pub Date : 2024-09-23 DOI: 10.1093/jopart/muae019
Raimundo Avilton Meneses Junior, Filipe Jorge Fernandes Coelho, Isabel Dórdio Dimas
Demands for greater quality of public services and enhanced efficiency have intensified changes in public organizations. Not surprisingly, these organizations are increasingly searching for new and useful ideas, including disruptive ones, to meet current demands. Whereas previous studies on team radical creativity have focused on the influence that subordinates’ trust in the supervisor has on this type of creativity, this work innovates by testing the leader's trust in the team as an antecedent. Drawing on Self-Determination Theory, we further add to knowledge by considering the mediating role of team perceived organizational support for creativity and the moderating role of team collaborative climate. The research model was tested with a sample of 228 teams from public organizations with data collected from two sources at three moments in time. We found that the leader's trust in the team has a direct positive relationship with team radical creativity and an indirect positive relationship with creativity via team perceived organizational support. We also observed that team collaborative climate positively moderates the relationship between the leader's trust in the team and team radical creativity. These results deliver meaningful theoretical and practical insights into how organizations, especially public ones, can improve team creativity and thus enhance organizational performance.
提高公共服务质量和效率的要求加剧了公共组织的变革。毫不奇怪,这些组织越来越多地寻求有用的新想法,包括颠覆性的想法,以满足当前的需求。以往关于团队激进创造力的研究主要集中在下属对上司的信任对这类创造力的影响上,而本研究则创新性地将领导者对团队的信任作为前因进行测试。在自我决定理论的基础上,我们考虑了团队感知到的组织对创造力的支持的中介作用和团队协作氛围的调节作用,从而进一步丰富了知识。该研究模型以来自公共组织的 228 个团队为样本进行了测试,数据来自三个时间点的两个来源。我们发现,领导者对团队的信任与团队的激进创造力有直接的正相关关系,而通过团队感知到的组织支持与创造力有间接的正相关关系。我们还观察到,团队协作氛围对领导者对团队的信任与团队激进创造力之间的关系有积极的调节作用。这些结果为组织(尤其是公共组织)如何提高团队创造力从而提升组织绩效提供了有意义的理论和实践启示。
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引用次数: 0
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Journal of Public Administration Research and Theory
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